Operational Resilience and Business Continuity Manager

About the role

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

Responsibilities

• As our subject matter expert, you will:
• Lead the preparation of operational resilience papers, dashboards, self-assessments, policy updates and annual reviews for senior stakeholders, including the Executive Leadership Team, Risk and Investment Committee, and Board.
• Monitor regulatory developments and translate PRA/FCA requirements into practical plans, controls, testing activities and management reporting.
• Act as a key point of contact for audit reviews.
• Coordinate responses to regulatory requests, reviews, information submissions and follow-up actions in support of the accountable SMF.
• Take ownership of the Operational Resilience and Business Continuity Management framework, ensuring it continues to evolve and meet organisational needs.
• Provide guidance, training, oversight and constructive challenge to support strong decision-making.
• Define and maintain metrics, triggers, thresholds and management information to support oversight, escalation and continuous improvement.
• Maintain policies, standards, procedures and supporting documentation to ensure consistency, compliance and audit readiness.
• Develop and maintain the Self-Assessment document, working collaboratively with Important Business Services (IBS) owners and stakeholders to ensure all services, mapping and processes remain accurate and up to date.
• Design and run scenario-based testing against impact tolerances, including third-party testing where relevant.
• Own and maintain the Crisis Management Plan, including call cascades, escalation pathways and communication protocols.
• Oversee Business Impact Analysis (BIA) activities to identify critical processes, resources, recovery objectives and dependencies.
• Ensure Business Continuity arrangements, planning, documentation and testing align with resilience requirements.
• Work closely with Risk, Compliance and Business Unit Relationship Managers to support delivery of the Third-Party Risk Management framework, including resilience assurance, business continuity and exit planning/testing.
• Chair the Resilience Steering Committee and contribute as a member of the Crisis Management Team.
• This role is based on a 35-hour working week, Monday to Friday. Start times are flexible between 7:30am and 9:30am.
• Following an initial training period, there is the option to work from home for up to two days per week.

Requirements

• Experience working in an operational resilience and/or business continuity role, ideally at a senior level
• Understanding of financial services regulatory requirements would be beneficial
• Awareness of GDPR
• A strong understanding of current regulatory expectations and industry practices

Benefits

Additional Information

Operational Resilience and Business Continuity Manager up to £70,000 per annum Bromley Full-Time Permanent We're looking for an Operational Resilience and Business Continuity Lead to help shape and strengthen our approach to resilience across the organisation. In this role, you'll be responsible for developing, enhancing, implementing, and maintaining an effective Operational Resilience and Business Continuity Management framework. You'll play a key part in ensuring Foresters is well-prepared to respond to business disruptions, helping minimise impacts on our operations and customers while supporting regulatory compliance.

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