Workplace Technology Engineer (Hybrid Work Model)

Responsibilities

• You'll be a valuable contributor to our team. As a Sentry associate, we believe in your skills and knowledge. Your input and participation matters. You'll have the opportunity to:
• Innovate: Through our agile development process, you'll have the opportunity to apply your creativity and innovation to drive new solutions.
• Learn: Sentry provides several resources to help you further your career and continue your personal development, including Sentry University, LinkedIn Learning, and peer-led educational sessions and communities.
• Grow : Sentry provides many opportunities to grow in your career. Through meaningful, ongoing conversations around growth and development, we encourage all associates to take ownership in their career path.
• Contribute: As a Workplace Technology Engineer, you will:
• Administer, support, and enhance workplace collaboration technologies with a primary focus on Microsoft 365, including Exchange, SharePoint, and Teams.
• Provide engineering and operational support for workplace technologies, ensuring reliability, performance, and a high-quality user experience.
• Troubleshoot and resolve complex technical issues across collaboration platforms, messaging systems, integrations, and end-user technologies.
• Serve as an escalation point for difficult or recurring issues that require deeper technical analysis and cross-functional coordination.
• Design, develop, and maintain PowerShell scripts and automation workflows to streamline administration, reduce manual effort, and improve consistency.
• Leverage automation tools such as Jenkins to support job scheduling, workflow execution, and operational efficiency where appropriate.
• Partner with infrastructure, security, support, and business teams to implement improvements and solve technology challenges.
• Create and maintain technical documentation, standard operating procedures, support articles, and knowledge base content for workplace technologies.
• Establish repeatable processes and operational standards that improve service quality and reduce support friction.
• Mentor and enable support teams by providing technical guidance, troubleshooting frameworks, and documentation to strengthen break/fix support for associates.
• Identify opportunities for platform optimization, service improvements, and automation-driven innovation.
• Participate in testing, change implementation, and rollout planning for new features, updates, and technology solutions.
• Monitor platform health, identify trends, and proactively address risks or recurring issues before they impact users.
• What it Takes:
• Bachelors Degree in Information Technology or equivalent related work experience.
• Minimum of 2 years of related work experience.
• Experience with operating systems and Microsoft 365 ecosystems. Specifically Exchange, SharePoint, and Teams.
• Proficient with scripted automation in PowerShell.
• Strong knowledge of infrastructure technology.
• Preferred Skills:
• Strong understanding of service operations, incident response, and root cause analysis.
• Experience developing scalable support models and improving tiered support effectiveness.
• Ability to identify repetitive tasks and convert them into automated solutions.
• Knowledge of end-user collaboration tools and technologies that impact workplace productivity.
• Strong documentation discipline and commitment to operational excellence.
• Customer-focused mindset with a passion for improving the associate technology experience.
• If you have experience in the skills listed above, please consider joining our Sentry team!
• What You'll Receive
• You can enjoy a complete benefits package, including generous paid time off, 8% 401(k) match, matching charitable gift program, bonus plan based on company performance, meal stipends, associate discounts, volunteer time off and more!
• About Sentry
• Our Background : We're part of one

Benefits

Additional Information

We are seeking a Workplace Technology Engineer to join our team and play a key role in supporting and evolving our workplace technology ecosystem. This position will focus primarily on the Microsoft 365 platform, including Exchange, SharePoint, and Teams, which are foundational to our communication, collaboration, and productivity environment. This position is eligible to work on a hybrid basis out of Sentry's Stevens Point, WI or Madison, WI office locations. At Sentry, we're more than just insurance-and we can offer you more than just a job. We want you to enjoy a career with us, where you're in the driver's seat of your career path with access to resources to help you succeed personally and professionally.

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