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Analyst I, Authentication and Contact Strategy

External
firstnational logoFirstnational · Omaha - Fn Tower
Full-timeRemote4d ago
ExcelSQL
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Benefits

Compensation range (base pay): $47,613.00-$78,560.00 This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Work Environment:Benefits Overview:We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20260798Equal Opportunity & Belonging:Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download 'EEO is The Law' Self-Print PosterClick here to download 'EEO is The Law' Supplement for Federal ContractorsClick here to download 'EEO is The Law' GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.Health insuranceDental insuranceVision insurance401(k)Remote work options

Additional Information

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: The Analyst I, Authentication and Contact Strategy is accountable for routine monitoring related to potential fraudulent activity on customer accounts. The role is also responsible for working with customers to validate transactions, and engaging relevant business unit contact regarding risk issues related to fraud activity. Schedule: 9:00am to 6:00pm CST (Friday/Saturday off) OR 9:00am to 6:00pm CST (Monday/Sunday off) Training: Approximately 3 months onsite Monday-Friday 8A-5P. The employee will then transition into 9A-6P after released from training. Training will be all onsite at the Tower. This position will require 3 days in the office 2 days at home. About This Role: Duties may include: Monitor, evaluate and investigate potential suspicious activity Work account takeover, fraud application, bust out, synthetic ID and other suspicious activity queues/reports Work with customers to validate high risk transactions or close and status accounts with confirmed fraud Engage business units to solve potential at risk issues Provide feedback to analysts and management on trends The Ideal Candidate for This Role: Fraud experience PRM Excel Business Objects SQL Candidates must possess unrestricted work authorization and not require future sponsorship.

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