IT Support Technician

Responsibilities

• Technical Support & Troubleshooting - Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues.
• System Maintenance & Upgrades - Install, configure, and maintain computers, operating systems, and applications to ensure system reliability.
• IT Administration - Assist with user account management, access control, IT inventory tracking, and system documentation.
• Network Support - Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security.
• User Support & Training - Set up and configure workstations for new employees, provide user training, and create IT support documentation.
• Security & Compliance - Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation.
• Assist with Help Desk Operations - Provide second and third-level technical support to resolve escalated IT issues.
• Perform Additional Duties - Support IT and business initiatives as assigned.

Requirements

• Technical Proficiency - Strong understanding of computer systems, software, and troubleshooting methodologies.
• Networking Knowledge - Basic understanding of IP addressing, routing, DNS, and firewall management.
• Customer Service Skills - Excellent interpersonal skills and ability to assist employees at all technical proficiency levels.
• Security & Compliance Awareness - Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR).
• Problem-Solving & Adaptability - Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests.
• Commitment to Continuous Learning - Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements.
• Required Certification, Education and Experience
• Education - High School Diploma or GED required.
• Preferred Degree - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Experience - Minimum 1 - 2 years of experience in technical support, help desk, or IT technician roles.
• Security & Compliance Knowledge - Understanding of IT security principles, data protection measures, and HIPAA/GDPR compliance.
• Why Join IVX Health
• Hybrid work flexibility with a collaborative and innovative work environment
• Opportunity to make a direct impact at a fast growing healthcare organization
• Competitive compensation and benefits
• About IVX Health
• Our Mission: To improve the lives of those we care for by redefining the care experience
• Our Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions
• Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence
• Benefits We Offer
• Comprehensive Healthcare - Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options - Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection - Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA - Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan - Secure your future with a competitive company match.
• Disability Coverage - Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support - Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance - Financial protection for you and your loved ones.
• Counseling and Wellness Support - Free resources to support emotional, physical, and financial well-being.
• Education Assistance - Tuition reimbursement and certification support to help you grow in your caree

Benefits

Additional Information

Join IVX Health as an IT Support Technician / Help Desk! Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance. This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions.

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