Vice President - Business Solutions - Middle office Onboarding

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About M&G India We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business. About M&G Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Job title: Vice President - Business Solutions - Middle Office Onboarding Function: Asset Management Team: Client Operations - Onboarding Job Location: Mumbai Shift Hours: UK Overall Job Purpose At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The role of VP Business Solutions, MO onboarding is to provide an analysis, design and implementation capability across Investment Management for product launches and related changes, ensuring that M&G Investment's operating models are robust, scalable and flexible. We also provide a transition planning and execution capability to enable the safe transition of assets to and from our clients or funds during the onboarding of new mandates or closure/merger of any of our current product range. This involves scoping and assessing change across the end-to-end investment value chain. Typically the team will work closely with colleagues from across the organisation such as Investment teams, Risk, Compliance, Technology, Operations as well as with our external supplier network. This role will have responsibility for managing a team of multi-skilled Onboarding Specialists who undertake market facing onboarding activities relating to fund and products launches and new instruments. . The team also act as subject matter experts for markets and changes to operating model as well as support activities relating to monitoring of the middle office outsource provider. The role will also oversee key governance processes. Accountabilities/Responsibilities : Primary Responsibilities (including but not limited to) : Lead a team of Onboarding Specialists to deliver the market facing activities relating to client and fund events including (but not limited to) fund launches, mandate closures onboarding, custody, changes, fund closures. Act as an escalation point for onboarding issues and ensure resolution Manage Team performance, development, and Service delivery Attend supplier meetings to track open requests and dependencies Support Supplier Oversight Team with input to service reviews, reconciliations, and risk actions Produce MI to benchmark supplier performance and drive improvements Contribute to new market and instrument due diligence Implement audit and risk assurance actions with robust reporting Identify and implement process enhancements to improve efficiency and client satisfaction Maintain and update onboarding procedures and documentation Team Leadership and Development: Lead, coach, and mentor onboarding professionals, fostering a culture of continuous improvement and accountability. Conduct appraisals and regular 1:1s to track development and performance. Drive employee engagement through training, career progression, and goal alignment. Client/Stakeholder Engagement: Serve as primary escalation contact for client onboarding inquiries. Conduct stakeholder meetings to drive sign-offs across operational teams where required and with external suppliers. Regulatory Compliance and Standards: Stay informed on regulatory product level changes if any (e.g., FCA, AIFMD, EMIR, STFR) and ensure onboard

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