IT Support Engineer

About the role

We are looking to hire a skilled IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site in our Brighton office assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic user-facing IT-related issues. To ensure success as an IT support engineer, you should have extensive knowledge of home and office systems, excellent problem-solving skills, and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues.

Responsibilities

• Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call.
• Providing assistance to our customer operations teams in relation to the company's bespoke applications
• Contacting users to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Taking responsibility for adhering to ticket SLA's for yourself and the wider team.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Setting up office equipment and assisting with office and team relocations.
• Setting up new equipment and accounts for new joiners to the business.
• Assisting with the management and maintenance of user accounts across multiple platforms.
• Taking ownership of managing and maintaining the asset register.
• Providing feedback on processes and helping to improve these using previous experience.
• Generating documentation for processes.
• Be part of an on-call rota.
• This role is predominantly office based and applicants should be aware of the requirement to be office based for up to 5 days per week on a regular basis.
• About you
• Proven work experience as a desktop/IT support engineer or support technician.
• Knowledge of popular operating systems, software applications, and remote connection systems:
• Microsoft Windows 10/11Azure Active Directory
• Google Workspace
• Slack
• JiraOffice 365
• Intune
• Autopilot
• Mac OS
• Beneficial:
• Experience or exposure to data administration and SQL
• Experience with OS patching upgrade management.
• Appreciation of working within IT Security frameworks such as ISO27001, NIST
• Experience or exposure to computer networking (Cisco, Palo Alto)
• Advanced knowledge of computer hardware systems (Dell laptop and desktops preferred).
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Be part of an on-call rota covering out of hours support.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Microsoft or IT-related certifications (ITIL, CompTIA, etc) preferred.
• Diversity & Inclusion 🌈
• We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
• Great Work Deserves Great Perks
• We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
• 🏥 Private Healthcare including dental and opticians services through Vitality
• ✈️ Worldwide travel insurance through Vitality
• 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• 👛 Salary Sacrifice Pension Scheme up to 7% match
• 🚘 Octopus EV Salary Sacrifice Scheme
• 🏖️ 28 days holiday (plus bank holidays)
• 📖 Annual Learning and Wellbeing Budget
• 👪 Enhanced Parental Leave
• 🚲 Cycle to Work Scheme
• 🚂 Season Ticket Loan
• 💬 6 free therapy sessions per year
• 🐶 Dog Friendly Offices
• 🍫 Free drinks and snacks in our offices
• Check out more of our benefits, values and mission here .
• Other Info
• 👍Check out our 'Top Tips' for interviewing.
• ✔️Keep updated on new job opportunities by following us on Linkedin .
• 📧Email careers@capitalontap.com if you have any questions.
• Excited to work here? Apply!
• If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Benefits

Additional Information

We're Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. 📍 Brighton | 🏢 4 days a week in the office

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