MVP, Sales Operations

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Role Purpose This role focuses on leading high-impact, cross-functional technology initiatives. The MVP will manage the "Cross Functional Tech nology & Operations" pillar, bridging the gap between platform stability, strategic planning (Terraplan), and the realization of value from our technology and AI investment s . You will be responsible for building a programmatic approach to measuring and maximizing the Return on Investment (ROI) for our technology and AI investments, ensuring they align with the evolving needs of our Sales and Service Delivery teams. What You Will Focus On Strategic Leadership: Develop and own the end-to-end strategy for cross-functional Sales and Service technology initiatives, ensuring alignment with enterprise goals. Terraplan (Anaplan) : Provide strategic oversight for the Terraplan initiative, ensuring territory management systems are optimized to support global sales and service efficiency. Platform Operations: Oversee the operations of core platforms to ensure high availability, performance, and scalability, minimizing friction for our associates for are core SaaS platform and AI capabilities . ROI & Value Capture: Build and lead a robust program focused on quantifying and increasing the ROI of technology and AI investments, ensuring clear outcomes for the Sales and Service orgs. Cross-Functional Collaboration: Partner extensively with Sales, Service, Engineering, Data Science, and Finance to drive integrated solutions and prioritize the product backlog based on business impact. Agile Transformation: Lead the team to build and launch products/features using Agile methodology at scale, focusing on continuous improvement, A/B testing, and rapid deployment. Competences: Strategic Vision: Translating complex business needs into technology roadmaps that yield measurable improvements in efficiency and profitability. Value Realization: Building frameworks that track, measure, and optimize the ROI of large-scale technology and AI deployments. Complex Problem Solving: Identifying systemic operational bottlenecks and deploying innovative, technology-driven fixes. Influencing & Leading: Leading a diverse team of directors and subject matter experts while influencing executive stakeholders across the organization. Agile Delivery: Championing the lean product principle framework to deliver high-performance initiatives with speed and agility. Experience and Education: Experience: 10+ years of progressive leadership experience in information technology, with at least 5+ years managing technology solutions for B2B Sales or Service organizations. CRM Experience : Proven track record of implementing and optimizing major CRM platforms (e.g., Salesforce, Anaplan, Netsu ite, AI, etc.) within a large, global enterprise. Program Management: Exceptional ability to lead cross-functional initiatives, manage complex budgets, and deliver on multi-year strategic roadmaps. Technical Acumen: Deep understanding of modern technology stacks, disruptive technologies (AI, automation), and their application in driving enterprise value. Consulting Experience: Consulting experience working in ambiguous situations and driving impact via influence is highly preferred Education: Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive,

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