Manager Global Localization Services

About the role

Primary Function of Position The Manager, Global Localization Services leads a team of the Localization Specialists and Project Managers delivering on-time, high-quality, cost-effective localization for the organization. The role owns end-to-end localization operations-intake and prioritization, schedules and capacity, budget, vendors/LSPs, quality standards, and performance reporting-while driving process and technology improvements. As the escalation point for delivery, quality, and resourcing risks, the Manager ensures localization readiness for global releases and consistent terminology and brand voice across languages. Essential Job Duties - Hire and develop a team of localization specialists and project managers to deliver accurate, compliant, on-time localization for Technical Publications supporting global product releases. - Organize and prioritize the work of the team to accomplish company and departmental goals. - Act as player-coach for staff. Develop their capabilities and provide professional development path. Periodically assess staff performance and provide feedback, both formal and informal. - Update Departmental Procedures, Work Instructions and Job Aids as needed to reflect updates and improvements to processes. - Partner cross-functionally (Technical Publications, Regulatory Affairs, Quality, Engineering, Product, Legal, Marketing, regional teams) to define localization requirements, manage dependencies, and ensure readiness for submissions and market releases. - Represent the Global Localization Services team in various sustaining and new product introduction (NPI) projects - Drive localization quality and consistency through terminology/style governance, review workflows, supplier quality practices, and continuous improvement to reduce rework and improve cycle time. - Standardize project management processes and tools where applicable Required Skills and Experience - 8+ years related Localization project management experience. - 5+ years of experience with medical devices or regulated industry - 2+ years managing a small team of project managers and project coordinators, preferably in a regulated industry - Strong project/program management, planning, decision-making, negotiating and change management skills. - Culturally sensitive attitude and demonstrated ability in building strong relationships with different regions required - A consistent high performer, a continual learner leading with emotional intelligence - Proven success recognizing critical issues with the ability to react quickly under pressure, and drive issues to closure by providing coordinated direction. - Excellent collaboration skills and proven ability to work across functions. - Experience presenting to and working with leadership. - Proven ability to solve difficult technical and process problems. - Excellent written and verbal communication skills. - Ability to multi-task and work both in a team and independently required - Understanding of translation memory, localization tools, localization processes, best practices, and terminology management Required Education and Training - Bachelor's degree or equivalent work experience Working Conditions None Preferred Skills and Experience - Working knowledge of project management tools including Smartsheet, PowerPoint Timeline, Microsoft Excel. - 5+ years of experience with Agile Change Management software. - Understanding of localization process and TMS tools - Understanding technical documentation processes. - Fluency in a non-English language preferred Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to

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