Operations Support Administrator

Responsibilities

• Communication over multiple formats as per business requirements.
• Support Sales and Operational departments answering questions in a timely manner.
• Providing excellent customer service and maintaining relationships with internal and external customers.
• Maintaining and updating systems or documents to ensure all is on track on a day to day, and week to week, basis.
• Managing multiple mailboxes and responding to queries promptly
• Support operational planning and administrative processes to ensure efficient service delivery
• Provide accurate pricing information based on company guidelines, schedules and service requirements.
• Manage and maintain daily query lists ensuring all enquiries are logged, tracked and resolved within agreed timelines.
• Support in the processing and registration of new orders following business rules.
• Perform other duties and tasks as reasonably required by the business.

Requirements

• Strong business and commercial acumen.
• Excellent communication skills with the ability to engage confidently with customers and stakeholders.
• Good product and operational knowledge (manufacturing, construction, or home improvement industry experience desirable).
• Proficiency in Microsoft Office applications.
• A methodical approach to planning workloads with problem-solving skills
• Ability to work under pressure and complete tasks to tight deadlines
• Results-driven and solution-oriented mindset.
• Why Join Us?
• Competitive salary
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• The option to buy more holiday via salary sacrifice
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes
• Important Information About Right to Work
• If you're unsure about your eligibility, you can find helpful information on the UK government website . Thank you for your understanding
• Apply Today!
• If you're ready to take on a challenging and rewarding role, we'd love to hear from you.

Additional Information

We are looking for a proactive and customer-focused Operations Support Administrator to join our team. Based from our head office in Norwich you will support our National Operations department to achieve operational goals by providing administrative support.

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