ServiceNow Developer IV

Responsibilities

• ServiceNow Development & Configuration
• Design, develop, and implement ServiceNow applications, modules, and workflows .
• Build custom business rules, client scripts, UI policies, script includes, and notifications .
• Develop and modify Service Catalog items , record producers, and fulfillment workflows.
• Configure and enhance Incident, Problem, Change, Request, Knowledge , CMDB, Asset, and SAM modules.
• Utilize ServiceNow Studio , Flow Designer, and Workflow Editor to build automation.
• Integration & API Development
• Develop and maintain ServiceNow integrations using REST, SOAP , and platform-native tools.
• Implement advanced integration patterns, including mid‑server , scripted APIs, and web services.
• Support and enhance Workday ↔ ServiceNow integrations (HR & Employee Center use cases).
• Work with external systems using ServiceNow APIs and connection utilities .
• Data, CMDB & CSDM
• Design, maintain , and enhance CMDB datasets and relationships.
• Apply and extend CSDM (Common Service Data Model) best practices.
• Troubleshoot and resolve CMDB and service mapping issues.
• Ensure accurate data modeling aligned with enterprise architecture.
• Employee Center & Portal Development
• Develop and optimize Employee Center pages, widgets, and experiences.
• Work with themes, branding, UI scripts, and Service Portal enhancements.
• System Administration & Maintenance
• Perform system upgrades , patches, and instance maintenance.
• Monitor and optimize platform performance.
• Manage user access, ACLs, and roles in compliance with security policies.
• Collaboration & Support
• Partner with ITSM process owners to gather requirements and translate them into technical designs.
• Provide ongoing technical support and troubleshooting for ServiceNow-related issues.
• Collaborate with cross-functional teams to ensure timely and high‑quality project delivery.
• Contribute to solution architecture, best practices, and process improvement initiatives.
• Conduct training and tool demo.
• Required Skills & Qualifications
• Technical Skills
• Advanced proficiency in:
• JavaScript , HTML , CSS
• Glide scripting and ServiceNow server/client-side scripting
• ServiceNow Studio , Flow Designer & Workflow Edit or
• Strong experience with:
• REST/SOAP integrations
• ServiceNow APIs
• Relational databases (e.g., MySQL, SQL Server, Oracle)
• Cloud technologies (Azure, AWS, or similar)
• Version control systems (Git, Azure DevOps, etc.)
• Experience with:
• CSDM
• CMDB management
• Employee Center
• Request Management
• Software Asset Management (SAM)
• Workday/ServiceNow integration
• Process Knowledge
• Strong understanding of ITIL frameworks , processes, and best practices.
• Ability to work in Agile/Scrum environments and collaborate with product owners.
• Professional Capabilities
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to manage multiple tasks and deliver high-quality output in a fast-paced environment.
• Required Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS certifications (ITSM, HRSD, CSM, or others)
• ITIL v3/v4 Foundation
• PHYSICAL REQUIREMENTS
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Req

Additional Information

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! Position Overview We are seeking an experienced ServiceNow Developer (Advanced) to design, develop, integrate, and optimize ServiceNow solutions across our enterprise environment. The ideal candidate will have deep technical expertise in ServiceNow development, a strong understanding of ITIL processes, and hands-on experience with complex integrations, advanced scripting, CSDM, Employee Center, and CMDB-related development. This role collaborates closely with ITSM, HR, Security, Infrastructure , Application Support, and cross‑functional teams to deliver scalable, high-quality solutions.

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