Finance Service Desk Analyst 1

Requirements

• 1 to 3 years of support background and experience working in a call center /phone support environment
• At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html .

Benefits

Additional Information

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The Service Desk Analyst is a member of the Finance Technology team. They are responsible for first level support of finance applications. They will respond to user inquiries regarding incidents with finance applications and finance related data. In addition, they will answer questions via phone and email related to the use of supported finance software. They will escalate to other team members or teams as appropriate Essential Duties Provides support to customers relating to various finance software applications and thoroughly documents all work completed into the appropriate call-tracking and incident management systems. Participates in tasks to ensure data quality and accuracy. Routinely utilizes and contributes to the knowledgebase and actively promotes utilization to both internal and external customers. Ensures appropriate and accurate escalation of incidents that require resolution by other groups beyond the Service Desk. Other duties as assigned EDUCATION Associate's degree in information systems, Business, or related field TECHNICAL SKILLS Basic computer software applications including MS Office products, email, Internet access, and multimedia technology Working knowledge of Workday - Preferred SPECIAL REQUIREMENTS SPECIFIC TO JOB Passion for and responsibility to the customer Personal and corporate integrity Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skill Good organizational and problem-solving skill Ability to multitask Ability to work in a highly collaborative environment Ability to work a flexible schedule including overtime as required

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