Order Management Associate

Responsibilities

• The Order Management Associate supports the end-to-end execution of customer material orders for large-scale infrastructure environments, including ISP networks, edge deployments, and major enterprise customers.
• Order Execution & Customer Support
• Manage the full lifecycle of customer material orders from intake through delivery and closure.
• Process, validate, and track purchase orders, shipments, and fulfillment activities.
• Serve as a primary contact for customer order inquiries, updates, and issue resolution.
• Global Partner & Stakeholder Coordination
• Collaborate with suppliers, logistics providers, and internal teams across regions and time zones.
• Coordinate order requirements with cross-functional partners including procurement, operations, engineering, finance, and customer teams.
• Support large infrastructure customers, including hyperscalers and global service providers.
• Compliance & Operational Accuracy
• Ensure all orders adhere to contractual terms, export/import requirements, and internal compliance standards.
• Maintain accurate documentation and audit-ready records.
• Support resolution of order exceptions, escalations, and compliance-related issues.
• High-Volume Order Management
• Handle large order volumes with speed and precision while meeting service-level expectations.
• Identify recurring fulfillment challenges and recommend process improvements.
• Support reporting on order performance, delivery accuracy, and customer satisfaction metrics.
• Core Competencies
• Customer-focused execution
• Strong cross-functional collaboration
• Operational discipline and process ownership
• Comfort working in complex, compliance-driven environments
• Clear communication across global stakeholders
• ESSENTIAL CRITERIA:
• Associate or Bachelor's degree in Supply Chain, Business, Operations, or related field (or equivalent experience).
• 2+ years of experience in order management, logistics, supply chain operations, or customer fulfillment.
• Experience working in fast-paced, high-volume operational environments.
• Strong written and verbal communication skills with the ability to work across global teams.
• Exceptional attention to detail, organization, and prioritization skills.
• DESIRABLE CRITERIA:
• Experience supporting ISP infrastructure, edge deployments, or large enterprise/hyperscale customers.
• Familiarity with ERP and order management systems (Jira, Sage/X3, Odoo).
• Knowledge of compliance requirements such as export controls, customs processes, or regulated materials handling.
• Ability to manage competing priorities and escalate risks proactively.
• #INDNAMER
• #LI-ZF1
• Pay Range
• $31.73 - $37.98 USD

Benefits

Additional Information

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at eositsolutions? Share your experience