Sales Coordinator, Americas

Benefits

Additional Information

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate. The Sales Coordinator develops and manages national and international commercial activities. They are responsible for coordinating and facilitating domestic and overseas sales, ensuring that transactions are carried out efficiently, in compliance with international regulations, and in line with L-Acoustics' business strategy. Sales Administration Coordination of Domestic, EU, and Export Sales Processes Receipt and processing of quotes and orders: recording, modifications based on customer needs, invoicing, creation and management of leasing files/letters of credit, monitoring payments. Management of shipments: monthly planning, coordination and follow-up, management of customers' special requirements, search for optimization, compliance with customs regulations, and collaboration with logistics/customs teams. Management of the portfolio of ongoing orders and quarterly planning of production and shipment dates (prioritization) with the Sales/Supply/Production teams. Annual inventory management for loans (customers, RSMs, application engineers). Annual preparation of contracts and appendices, tracking of the signing process for commercial documents. Creation and management of customer accounts. Monitoring customer revenue and issuing retroactive credit notes (retro bonuses). Verification of the correct application of the commercial policy. General knowledge of products and services. Daily use of various Sales Admin tools (Microsoft Dynamics 365, Microsoft Power BI, SharePoint). Customer Relations Providing information and assistance to customers: responding to inquiries, resolving issues, and ensuring customer satisfaction throughout the sales process. Participation in international trade shows, preparation of invitation letters. Daily use of English and other language(s) relevant to the target market. Internal Tasks Regular substitution (1 to 2 weeks per month) during absences within the department for EU/Export/eStore/Intercompany regions. Participation in internal company meetings. Participation in testing internal tools. Sales reporting, KPI monitoring. After-Sales Follow-up Ensuring customer satisfaction. Processing customer requests: preparing quotes based on diagnostics, handling orders, monitoring shipments. Processing warranty claims. Invoicing and payment follow-up.

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