Chief Commercial Officer

Responsibilities

• Commercial Strategy & Revenue Growth
• Craft and own Centivo's enterprise-wide commercial strategy, integrating new sales, retention, and expansion into a unified growth framework
• Set the strategic direction for market segmentation, channel strategy, and go-to-market motion across national/strategic accounts and the core/middle market segment
• Steer pricing strategy, deal structure, and commercial terms in partnership with Finance and Legal to maximize long-term revenue and margin
• Drive annual revenue planning, bookings targets, and pipeline governance; deliver accurate and transparent forecasting to the CEO, President/COO, and Board
• Influence product strategy by serving as the voice of the market and the client; champion commercial needs in product development and roadmap prioritization
• Position Centivo competitively in the self-funded employer market through deep knowledge of industry dynamics, competitor landscape, and broker/consultant ecosystem
• Serve as "face of the franchise" to external stakeholders, such as employers, brokers and consultants, purchasing coalitions, health system partners (as appropriate), and other stakeholders
• New Sales - National Accounts & Middle Market
• Lead and develop the sales organization spanning strategic/national accounts and the core/middle market segment, ensuring each team has the right talent, tools, and playbooks to hit growth targets
• Shape the sales model and team structure to support hyperscale - building repeatable, scalable processes that enable growth without proportional cost increases
• Sponsor the development and continuous refinement of sales training programs, including consultative and challenger-based selling approaches tailored to the broker-driven health plan market
• Drive broker and consultant relationship strategy, ensuring Centivo is top-of-mind with key distribution partners in every target market
• Cultivate alternative channels into client executive teams, including health system partnerships and other product/vendor partnerships
• Establish robust pipeline management disciplines, KPIs, and revenue analytics across all segments; use data to identify and close performance gaps quickly
• Collaborate with marketing on the design and execution of supporting marketing plan
• Oversee sales compensation design and commission structures in partnership with People and Finance to attract, retain, and motivate top commercial talent
• Client Success - Retention & Growth
• Own the client success function end-to-end, setting the strategic vision and KPIs for client retention, satisfaction, and revenue expansion
• Architect a proactive client success model that drives measurable outcomes for clients and deepens Centivo's value proposition across the employer and member lifecycle
• Define and govern the metrics that matter most: net revenue retention (NRR), gross retention, client health scores, and employer/member satisfaction
• Drive alignment between client success, implementation, and issue resolution to ensure a seamless, high-quality client experience from sale through renewal
• Champion executive-level client relationships with strategic employer accounts, serving as a senior commercial point of contact and escalation path
• Revenue Operations
• Steer the revenue operations function to ensure commercial infrastructure - CRM, data, reporting, process, and tooling - supports scalable growth
• Set enterprise-level standards for pipeline hygiene, forecasting accuracy, and revenue analytics; hold the organization accountable to consistent commercial cadences
• Drive alignment between revenue operations and the broader commercial team to optimize lead flow, sales cycle velocity, and conversion rates across segments
• Sponsor technology and automation investments that improve sales team productivity and client success capacity without adding headcount proportionally
• Ensure revenue operations maintains strong connectivity with Market

Benefits

Additional Information

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Centivo is seeking a visionary and execution-oriented Chief Commercial Officer (CCO) to own and drive the full commercial engine of the company. As a key member of the senior leadership team the CCO will be accountable for the entire revenue lifecycle: new business acquisition across all market segments, existing client retention and growth, client implementation, and revenue operations, inclusive of all channels This is a rare opportunity for a commercial leader who thrives at the intersection of strategy and execution - someone who can craft a bold go-to-market vision, build and develop high-performing teams, and relentlessly drive the operational discipline required to scale a mission-driven self-funded health plan. The CCO will be instrumental in positioning Centivo for the next phase of growth.

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