Associate Research Manager

About the role

YouGov is looking for a commercially minded Associate Research Manager to join our syndicated research team. Reporting into the Research Manager (AU) , you'll own a portfolio of brand and agency clients with a high degree of autonomy - responsible not just for the quality of the insight we deliver, but for the commercial health and growth of your accounts. The role combines client servicing, product expertise , data analysis to ensure clients derive maximum value from YouGov's syndicated solutions while identifying opportunities for account growth. The role spans a range of sectors - finance & banking, QSR, Travel & Tourism and more - and sits at the intersection of research craft, client relationships, and revenue. What you'll be delivering Client Relationship Management Serve as the primary point of contact for your portfolio of existing clients, ensuring high levels of satisfaction and engagement , measured through retention and account growth, not just delivery . Account growth and retention: you own renewals, identify expansion and upsell opportunities, and protect revenue across your portfolio through proactive account management Build and maintain strong client relationships through c lient consultation, onboarding workshops and training that embed our products into how clients make decisions Ensure clients are effectively using YouGov platforms and data solutions. Product Expertise Demos & Training Develop deep expertise across YouGov's Data Products especially AI-powered capabilities and emerging product features. Deliver product demonstrations, onboarding sessions, and refresher training to clients and prospects. Translate technical product features into clear business benefits for clients. Partner with the New Business team to deliver engaging demos of the company's research platforms, data tools, and syndicated solutions Data Analysis & Insights S upport the preparation of client presentations, reports, and insight summaries. Analyze data and identify key trends, opportunities, and business implications. Ensure accuracy and quality of all client deliverables.

Requirements

• Essential
• 4 + years in consumer insights and research, including hands-on experience with syndicated, tracking, or continuous research data (not ad-hoc/custom only)
• Excellent written and verbal communication skills, with the ability to engage confidently with a diverse range of clients and stakeholders.
• Demonstrated commercial acumen: a track record of retaining and growing client accounts, identifying expansion opportunities, and treating account health as a revenue responsibility
• Strong data fluency - comfortable manipulating, interrogating and quality-checking large datasets (advanced Excel and cross-tabulation; familiarity dashboarding/data-viz platforms is an advantage)
• Able to work independently, demonstrating initiative, ownership, and sound judgement in day-to-day decision-making.
• Preferred
• Experience in a syndicated research environment specifically (brand tracking, market measurement, segmentation studies)
• Strong client relationship management skills with the ability to build trust and influence stakeholders at different levels .
• Behavioural competencies
• Commercially curious - instinctively looks for the growth angle and the client's business problem behind the brief
• A confident communicator who can hold the room with senior stakeholders
• Strong client and stakeholder management
• Additional information
• This is an opportunity to join a close-knit, ambitious team, in a role with real commercial ownership and room to grow. It will suit an established research professional who wants to combine deep data craft with accountability for client growth - and to build something as the business scales.
• Why join YouGov?
• Join our global team to help us achieve our social mission: to make millions of people's opinions heard for the benefit of our local, national, and international communities.
• Life at YouGov
• We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and

Benefits

Additional Information

Location Sydney, Australia Job Type Fixed-Term Contract (12 months)

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