Data Operations Manager

Benefits

Additional Information

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF THE JOB The Data Operations Manager leads the operational management, support, reliability and continuous improvement of ICW Group's enterprise data platform and data operations capabilities. This role is responsible for ensuring the stability, scalability, governance, observability and operational excellence of the Company's modern data ecosystem, with a primary focus on the Snowflake Data Platform and transitional support for legacy SQL Server environments migrating to Snowflake. The role partners cross-functionally with Data Engineering, Data Governance, Business Intelligence, Infrastructure, Data Security, Architecture and business stakeholders to ensure data pipelines, integrations, data quality processes and platform operations are secure, reliable and aligned with enterprise objectives. The Data Operations Manager establishes operational standards, support models, monitoring frameworks, incident management processes and service delivery practices to enable trusted, high-performing data products and analytics capabilities across the organization. This role requires strong leadership, operational discipline, technical expertise in modern cloud data platforms and experience managing enterprise-scale data operations within a regulated environment such as insurance or financial services. ESSENTIAL DUTIES AND RESPONSIBILITIES Leads enterprise data operations and platform support functions. Oversees operational support and administration of ICW Group's enterprise data platform, primarily built on Snowflake and cloud-based modern data technologies. Manages operational activities related to data ingestion, transformation orchestration, monitoring, reconciliation, issue resolution and production support. Establishes operational processes, standards, runbooks, SLAs and support procedures for enterprise data services and platforms. Ensures high availability, reliability, scalability and performance optimization of enterprise data platforms and pipelines. Leads production support activities, root cause analysis, incident management, escalation management and problem resolution for data-related issues. Oversees operational readiness and transition-to-support activities for new data products, integrations and platform enhancements. Partners with Data Engineering teams to ensure production deployments follow operational best practices and governance standards. Supports the organization's transition from SQL Server-based data solutions to Snowflake-based cloud architecture over time. Oversees data platform observability, monitoring, alerting, capacity planning and environment management. Drives continuous improvement initiatives to enhance operational efficiency, automation, reliability and supportability of data services. Develops and tracks operational KPIs, service metrics, support trends, platform health indicators and data reliability measures. Ensures operational compliance with data governance, retention, security, audit and regulatory requirements. Coordinates maintenance windows, release support, environment refreshes and disaster recovery preparedness activities. Partners with vendors and third-party providers supporting enterprise data tools and integrations. Leads data operations teams and operational delivery. Provides strategic and tactical leadership for Data Operations personnel and support functions. Establishes clear operational ownership, support models, escalation paths and accountability frameworks across the data organization. Manages operational workload prioritization, staffing, resource planning and support coverage. Oversees recruitment, onboarding, mentoring, coaching and performance management of team members. Communicates organizational goals, priorities, standards and operational expectations to direct and indirect reports. Promotes operational excellence, accountability, collaboration and continuous improvement across teams. Collaborates closely with Data Pro

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