BMC Helix Administrator (Ref 26500)

Responsibilities

• Configure monitoring tools and event management systems.
• Manage event correlation and automated ticket creation.
• Maintain integrations between ITOM and ITSM systems.
• Manage monitoring thresholds and alerts.
• Perform performance optimisation of monitoring tools.
• Configure workflows, forms, service catalog, dashboards and reports.
• Perform system upgrades, patches and performance tuning.
• Manage integrations with identity services and external systems.
• Support incident, change, problem and request modules.
• Administer, configure, and maintain BMC Helix ITSM modules (Incident, Change, Problem, Service Request, CMDB).
• Manage user administration, roles, permissions, and workflow configurations.
• Perform system monitoring, health checks, and troubleshooting.
• Support customizations, forms, catalogs, rules, notifications, and automation.
• Oversee integrations with external tools (AD, monitoring, CMDB, API-based apps).
• Manage Helix upgrades, patches, testing, and environment validation.
• Create and maintain documentation, SOPs, and configuration guides.
• Work with ITSM teams to improve process effectiveness and platform stability.
• Administer and support BMC Helix ITOM modules (Monitoring, Event Management, CMDB Sync, Discovery).
• Configure event rules, policies, dashboards, and automation workflows.
• Manage integrations with monitoring tools, cloud platforms, network devices, and applications.
• Maintain Discovery scanners, patterns, schedules, and data quality.
• Analyze alerts, reduce noise, tune thresholds, and enhance correlation rules.
• Perform system updates, patches, and health checks.
• Troubleshoot ITOM issues and provide Level 2/3 support.
• Ensure alignment with ITIL processes (Incident, Problem, Change).
• Prepare operational reports, documentation, and SOPs.

Requirements

• 5+ years relevant experience
• Experience with BMC Helix ITSM Suite administration
• Licence no: 12C6060

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Company Intel

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