Creative Services Manager

About the role

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in our global operations center in Tampa, FL or at the Dallas office. General Description: We are seeking a Creative Services Manager to join our team. The Creative Services Manager advances the Firm's brand through high‑quality, strategically driven design. This role leads and mentors a team of graphic designers, manages external creative vendors, and ensures the consistent delivery of compelling visual solutions that support business development, marketing, and profile‑raising initiatives. Partnering closely with business development, communications, and digital teams, the Creative Services Manager translates complex ideas into clear, engaging visual communications and supports integrated marketing efforts that strengthen the firm's market position. Working with the Senior Creative Services Manager, this role helps shape and execute the firm's creative strategy, including brand standards, visual identity, and design systems, while serving as a trusted advisor to senior marketing leadership. The position is responsible for upholding design excellence and brand consistency while driving innovation, efficiency, and scalability across all creative outputs. Key Responsibilities and Essential Job Functions: Creative Execution & Project Management Manage creative projects from concept through execution, translating marketing and business development objectives into compelling visual solutions. Oversee the day-to-day design and production of marketing and business development materials across print and digital channels. Ensure projects are delivered on time, on budget, and aligned with strategic priorities. Team & Vendor Oversight Oversee and mentor a team of graphic designers and manage external creative vendors, including designers, printers, and other production partners. Provide clear direction, feedback, and quality control to ensure high standards of execution across all deliverables. Cross-Functional Collaboration Partner closely with the Senior Creative Services Manager and Senior Marketing Editorial Manager to ensure alignment between design and messaging. Collaborate with business development, communications, digital, and practice/industry marketing teams to support integrated marketing initiatives. Engage with marketing leadership and firm stakeholders to understand needs and recommend effective creative solutions. Brand Stewardship & Quality Control Ensure all creative output aligns with the firm's brand standards, visual identity, and messaging framework. Maintain consistency, clarity, and quality across all materials, while identifying opportunities to enhance and differentiate the firm's visual presence. Support the development and evolution of templates, guidelines, and design systems to improve consistency and efficiency. Operations & Process Management Manage creative workflows, prioritization, and resource allocation to meet both short- and long-term objectives. Support key initiatives such as lateral onboarding, firmwide campaigns, and internal communications with high-quality creative execution. Serve as a liaison on select firmwide projects (e.g., intranet, marketing technology initiatives) to represent creative services needs. Contribute to onboarding and training of new marketing team members and promote best practices across the department. Ad ditional Expectations Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. Special projects and duties as assigned. Required Skills: Strong design acumen with the ability to translate complex ideas into clear, compelling visual communications aligned with brand standards. Excellent written and verbal communication skills, with the ability to collaborate effectively with marketing, business development, and firm leadership. Demonstrated project management and organizational skills, including the ability to manage multiple priorities, meet deadlines, and drive work forward in a fast-paced environment. Proven leadership and mentoring ability, with experience guiding creative professionals and fostering a collaborative, high-performing team environment. Sound judgment and attention to detail, with a commitment to delivering high-quality work and maintaining consistency across all materials. Ability to build relationships and influence stakeholders across levels, balancing competing priorities and achieving alignment on creative solutions. Experience working in a client service-oriented environment, with an understanding of how creative supports business development and client engagement. Proactive, solutions-oriented mindset with the ability to adapt to evolving needs and identify opportunities to improve processes and outcomes.

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