Social Media Manager, Enterprise Social Operations

Requirements

• Education and/or experience typically obtained through completion of a bachelor's degree.
• Typically, a minimum of 8 years of relevant experience in social media, digital marketing operations, social media operations, or communications operations.
• Strong understanding of major social media platforms, publishing workflows, content requirements, platform specifications, and social media best practices.
• Experience managing social media workflows, editorial calendars, content intake, approvals, publishing readiness, and cross-functional stakeholder coordination.
• Experience with social media reporting, KPI tracking, reporting templates, and performance analysis.
• Strong written communication, editing, documentation, and stakeholder management skills.
• Ability to identify process gaps, clarify ownership, and develop repeatable operating routines.
• Strong attention to detail and ability to manage process discipline in a regulated or risk-sensitive environment.
• Background and drug screen.
• Meltwater proficiency.
• Sprout Social proficiency.
• Experience in financial services, fintech, payments, banking, or another regulated industry.
• Experience developing intake forms, workflow documentation, governance materials, publishing-

Additional Information

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The social media manager is responsible for strengthening how Early Warning and its brands plan, prepare, publish, measure, and govern social media activity across the enterprise. This role supports consistent publishing-readiness standards, calendar visibility, workflow routines, measurement expectations, and cross-functional coordination across Early Warning, Zelle, Paze, Certos, and executive social activity. The manager partners closely with enterprise social leadership, embedded social resources, Brand / Product Marketing, Public Affairs, Legal, Consumer Services, and governance partners to support social activity within shared standards, platform guidance, risk management, listening, and escalation requirements. Essential Functions: Supports social media planning, publishing readiness, and content execution across various social media platforms and brands. Builds relationships with internal stakeholders and embedded social resources through coordinated campaign planning, publishing workflows, and shared operational standards. Supports social-first execution by helping ensure content is complete, approved, properly formatted, and ready for publishing across core social channels. Partners with stakeholders in EWS/DI, Paze and Zelle to consult, inform and act as a trusted resource to assist those brand teams in achieving their social media goals through planning, approvals, publishing readiness, and reporting consistency. Builds and maintains strong relationships with a diverse set of internal and external partner constituencies including Legal, Consumer Services, Public Affairs, Brand / Product Marketing, and other governance partners to develop and execute social media programs while ensuring content is policy compliant, aligned to goals and campaigns and adheres to all brand guidelines and governance requirements. Monitors social priorities, upcoming activity, and workflow requirements to identify potential issues or crisis situations to escalate and take appropriate action to mitigate such situations. Partners with Consumer Services and other cross-functional teams to support escalation awareness, response readiness, and brand-safe engagement practices. Analyzes social media performance, platform trends, competitive activity, and owned-channel metrics to support KPI consistency, reporting quality, and operational decision-making. Manages social media workflows, calendars, documentation, and related operational routines in compliance with all established company procedures. Develops and maintains social operations tools, templates, work instructions, and reporting resources to support efficient and consistent execution across brands and stakeholders. Executes plans and delivers strong outcomes with minimal oversight, while leveraging repeatable and scalable operational routines. Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

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