Product Manager, Retention & Engagement

Requirements

• 2U is searching for a Product Manager to own the learner retention and engagement experience for the edX Marketplace - a role that sits at the heart of edX's emergent Subscriptions offering, and deepens its position as the premier destination for ongoing professional learning.
• This role is an opportunity to build meaningful product experiences that directly improve learner outcomes - and that drive the subscription retention metrics that matter most to the edX business.
• Responsibilities Include, But Are Not Limited To:
• Own the edX.org learner retention and engagement product roadmap - including the learner dashboard, account management, subscription engagement features, and personalized re-engagement surfaces.
• Define and execute product strategies to improve subscription retention, reduce churn, and increase learner lifetime value.
• Partner with the lifecycle marketing team to align on-site product experiences with off-site email, push, and multi-channel lifecycle communications - ensuring a coherent, coordinated learner journey across all touchpoints.
• Develop and drive product features that surface personalized course and program recommendations to active learners, increasing engagement depth and cross-sell conversion.
• Define, track, and report on engagement and retention KPIs - including subscription retention rate, churn rate, learner activity metrics, and engagement depth indicators.
• Use learner feedback, behavioral data, and market research to identify friction points and opportunities in the post-enrollment experience; prioritize and address the most impactful improvements.
• Define engineering backlog, technical requirements, and product features; lead cross-functional teams of engineering, data science, and UX to deliver results.
• Collaborate with the Sr. PM Subscriptions Growth to ensure retention and engagement strategies are aligned with the overall subscription product roadmap and commercial model.
• Interact directly with learners, lifecycle marketers, and organizational stakeholders to understand emerging needs and capture them in product memos, demos, and status updates.
• Regularly measure and communicate impact and outcomes; adjust course based on data and experimentation results.
• Use your own product - be an edX learner, explore the subscription experience, and develop genuine empathy for the post-enrollment journey.
• Things That Should Be In Your Background:
• 2-5 years of product management experience or related field.
• 2+ years of proven experience in product management for a B2C marketplace or ecommerce business, with a track record of successful product launches and cross-functional team leadership
• Experience building and owning a product roadmap
• Structured and data-driven thinking with a strong bias to action
• Strong understanding of technical concepts
• Excellent communication and cross-functional leadership skills
• Strong empathy and intuition for our learners and customers
• Experience with agile software development
• Desire to improve access to education around the world
• Other Attributes That Will Help You In This Role:
• Experience with consumer subscription products and subscription retention mechanics.
• Familiarity with personalization and recommendation systems.
• Background in marketplace, edtech, or consumer mobile/web products.
• Experience with A/B testing and product analytics platforms such as Amplitude, Mixpanel, or similar.
• Familiarity with CRM and marketing automation platforms and how they connect to on-site product experiences.
• While this position is open to remote candidates across the U.S., we will prioritize tho

Benefits

Additional Information

At 2U, we are all in on purpose. We are motivated by our mission - to make learning limitless- and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings - from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives.

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