Service Delivery Manager - Optus

Responsibilities

• Driving software utilization and value realization, leading to customer renewals and business growth.
• Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
• Looking for services opportunities and demonstrating the value of Cisco services to our customers
• Enabling the effective and efficient delivery of our services to ensure customer satisfaction and retention whilst meeting the internal goals related to P&L management.
• Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
• Acting as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
• Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
• Who You'll Work With:

Requirements

• 10+ years experience in the technology industry
• Sophisticated understanding of IT/ Infrastructure & Software
• Confirmed ability to drive continuous software value through use cases
• Strong understanding and experience in service delivery and managing a P&L
• Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function.
• You are proactive and strategic, with a passion for driving delivery excellence and software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment.
• Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth, delivery excellence and work collaboratively with Renewals, Delivery and Sales teams.
• You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and satisfaction.
• Why Cisco?
• We are Cisco, and our power starts with you.

Additional Information

Customer Success Manager - 2015010, G12

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Company Intel

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