Service Sales Manager - Food System Services

About the role

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com . The purpose of this role is to drive sustainable service sales growth through customers across Brewery, Edible Oil, Prepared Foods & Beverages, Pharmaceutical and other Food Process Industries. The position will be responsible for developing and executing service business opportunities for niche and customized equipment supplied through the Projects Engineering & Supply (PES) organization, including High-Speed Separators (HSS), Modules, Systems, Automation & Controls (EIA), Panels and related process equipment. Working closely with Capital Sales, Engineering & Supply, Service Operations and Global Product Experts, the incumbent will be the primary customer interface for all FOS service offerings and lifecycle value propositions, ensuring superior customer experience while achieving service growth objectives.

Responsibilities

• Service Business Development
• Identify, qualify and develop service sales opportunities within the installed base.
• Driving growth of service products including: Service Agreements
• Service Kits and spare parts
• Audits & Assessments
• Upgrades & Retrofits
• Performance Improvement Solutions
• Digital and Lifecycle Service Offerings
• Develop and execute strategies to increase service penetration across target industries and applications.
• Customer Relationship Management
• Build and maintain strong relationships with key decision makers, plant managers, maintenance teams and technical stakeholders.
• Act as the primary contact for customers covered under FOS service concepts.
• Ensure a superior customer experience throughout the lifecycle of Alfa Laval equipment and systems.
• Technical & Application Support
• Provide application and technical support to customers and internal sales teams.
• Recommend optimized service solutions based on customer operating conditions and business needs.
• Support troubleshooting, assessments and value-based service discussions.
• Service Proposal & Agreement Management
• Define and prepare service proposals, including scope, pricing and commercial terms.
• Manage service agreement renewals and expansion opportunities.
• Track service activities and opportunities through OneCRM.
• Ensure timely and accurate quotation, order handling and booking processes.
• Cross Functional Collaboration
• Work closely with: PES/FOS Capital Sales Team
• Engineering & Supply Team
• Product & Application Experts
• Service Operations Team
• Global and Regional PES Service Organizations
• Support project execution teams in integrating lifecycle service philosophy into new projects.
• Coordinate service sales activities across Sales Companies, Service Centers and Global Stakeholders.
• Installed Base Development
• Maintain and improve installed base quality and documentation.
• Develop lifecycle plans for key customers and critical equipment.
• Ensure customer asset visibility for future service opportunities.
• Market Intelligence
• Monitor market trends, competitor activities and customer requirements.
• Identify emerging service opportunities and value-added offerings.
• Support development of new service concepts for PES applications.
• Reporting & Governance
• Maintain accurate opportunity pipeline, forecasts and activity records in OneCRM.
• Ensure correct ALSIS booking and reporting.
• Provide periodic business reviews and performance updates.
• Training & Capability Development
• Support internal and customer training programs.
• Promote service awareness and lifecycle value selling across stakeholders.
• Share best practices across service and sales teams.

Requirements

• Education

Additional Information

Vacancy for Service Sales Manager - Food System Services at Pune Join us as a Service Sales Manager - Food System Services based in Pune responsible for developing and executing service business opportunities for niche and customized equipment supplied through the Projects Engineering & Supply (PES) organization, including High-Speed Separators (HSS), Modules, Systems, Automation & Controls (EIA), Panels and related process equipment.

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