IT Service Desk Engineer L1

Requirements

• 3+ years of proven experience in Service Desk within a large-scale organization.
• Proven ability to independently diagnose and resolve a broad range of hardware, software, OS, and network issues - you fix root causes, not just symptoms.
• Hands-on experience with Google Workspace , an MDM platform (ManageEngine, Jamf, or equivalent), and Okta or a comparable identity provider.
• Solid understanding of access management principles, including least-privilege, provisioning workflows, and the ability to identify and escalate security or compliance gaps.
• Experience managing IT asset records across the full device lifecycle, with a track record of keeping documentation accurate and actionable.
• Familiarity with Jira Service Desk or a comparable ITSM tool - comfortable managing your own queue and using ticket data to inform decisions.
• Strong communication skills across technical and non-technical audiences; able to set expectations clearly during incidents or delays.
• Good working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and the ability to troubleshoot connectivity issues independently.
• Self-directed working style - you own issues through to resolution without prompting and flag risks proactively.

Additional Information

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for the IT Service Desk Engineer L1 who takes ownership of problems and closes them without needing to be chased.

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Company Intel

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