Senior Billing & Collections Specialist

Responsibilities

• Lead complex billing and collections activities
• Manage billing cycles, invoices, and collections for assigned customer segments.
• Handle complex cases such as billing disputes, credits, and adjustments.
• Ensure timely and accurate billing in coordination with Sales, Finance, and Operations.
• Maintain accurate records and controls
• Keep customer accounts, billing data, and payment records up to date.
• Support reconciliations and internal controls related to revenue and accounts receivable.
• Contribute to audit and compliance activities as needed.
• Collaborate with internal and external stakeholders
• Communicate clearly with customers about invoices, payment terms, and outstanding balances.
• Work closely with Sales and Customer Success to resolve billing-related issues.
• Provide input to Finance leadership on trends and risks related to collections.
• Improve processes and tools
• Identify opportunities to streamline billing and collections workflows.
• Contribute to system improvements, automation, and documentation.
• Share best practices and support the training of other team members.
• Cashflow Forecasting
• Develop and maintain rolling cash flow forecasts by analyzing accounts receivable aging, customer payment trends, and contractual billing schedules to project expected inflows accurately.
• Partner with FP&A, Sales, and Finance teams to validate assumptions, incorporate real-time updates (e.g., disputes, payment plans, delayed invoices), and continuously refine forecast accuracy.
• Monitor forecast vs. actual cash receipts, investigate variances, and provide actionable insights to leadership to improve predictability and drive effective cash collection strategies.
• More things you'll like about Bloomreach:
• Culture:
• A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We believe in flexible working hours to accommodate your

Benefits

Additional Information

Bloomreach is building the world's premier agentic platform for personalization .We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine - Loomi AI - so that personalization isn't only autonomous...it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Bloomreach is seeking a detail-oriented and proactive Senior, Billing & Collection Specialist to join our dynamic Accounting team. Reporting directly to the Order to Cash Manager , this role will collaborate closely with key teams, including Collections, Revenue Accounting , Sales and Deal Desk . As a vital member of the CFO organization, this high-visibility, hands-on position offers opportunities to contribute to process improvements and ensure public company readiness. To excel in this role, you should have a strong understanding of the order-to-cash cycle , possess excellent communication skills, and be able to manage multiple priorities under tight deadlines. Bloomreach promotes a virtual-first environment, providing flexibility to our employees. However, given our globally distributed teams across the US and EMEA , this position requires the occasional adjustment to PST working hours during peak periods as needed to effectively collaborate with global teammates, process global orders and meet month-end close deadlines. You can work in one of our Central Europe offices or from home on a full-time basis. The base salary range for this position is €21,000-€27,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at bloomreach? Share your experience