Ops Improvement & Digital Specialist

Responsibilities

• The primary function of the role is the delivery of the New Technology and Digitization Roadmap within the SEA-HK acting as Business Project Manager and working closely with DOA Digital Delivery Team to that end. Key deliverables and accountabilities include:
• Validate & confirm the business values brought about by digital/data projects for the cluster, working with Digital Delivery team members.
• Provide the assurance that the business value is reasonable and achievable.
• Lead and coordinate Ultimate Potential (UP) program for both cost savings and CO2 reduction deliveries
• Lead/Support Energy transition related program
• Create business value entries in Fit4 (tracking tool), own and track business value actualization till project completion
• Maintain a comprehensive (broad, but also deep) insight into the connected application systems and the business continuity scenarios to support the T&S business in processing their transactions quickly, compliantly and economically.
• The position is the Business Project Manager (BPM) in projects to develop and improve systems and standards. The position owner oversees the interdependencies and technical options to cover new developments in the business.
• Lead/Develop/Support and Challenge key stakeholders in applying Operational changes and initiatives within Shell systems and process infrastructure
• Collaboration and escalation with Process Architects/SME's and Super Users to ensure robust system and process alignment
• Ensure compliance to IT control framework and process in SEA-HK cluster Operations
• Develop, maintain and review the SEA-HK cluster operations dashboard including periodic appraisal of RT and storage and handling (S&H) financial and non-financial performance needed to aid regular benchmarking reviews and identification of improvement opportunities.
• Develop required monthly appraisal on the SEA-HK D-Ops initiative funnel and cost savings delivery using FIT4 to track status and benefits achieved.
• Drive Continuous Improvement (CI) and Digitalization culture
• Support the sustainability and development of CI practitioners capability in the cluster and participate in the CI/UP Networks/Forums
• Owner of the SEA-HK Improvement Program
• Improve digitalization competency for D-Ops operations
• What you bring
• Master in structural improvement management
• Drive an improvement culture, roadmap and agenda
• An Engineering BS, comparable Technical degree, or relevant experience in Distribution Operations business applications, systems and processes
• Strong analytical and digitization skills and a conscientious attention to detail.
• Track record / experience and evidence in designing / rolling out functional and performance improvement initiatives.
• Proven ability to effectively influence and organize diverse and multiple stakeholders.
• Ability to translate complex and ambiguous issues into a structured, workable plan.
• Excellent stakeholder management and networking capability
• Established CI capabilities and CI track record
• Knowledge in structural improvement management
• A broad knowledge of Distribution Operations and Market needs.
• Possess relevant IT & Digital skillsets (eg: programming language, macro, Power BI, Power Apps) to perform DIY application/software development
• Strong understanding of relevant current/emerging Digital & Technology trends
• Experienced in applying Continuous Improvement standard methods and tools to projects or improvement activities preferably with CI certifications (Lean, Six Sigma)
• Passion for new technologies, innovation and out-of-box thinking
• Committed to improvement and able to simplify/implement practical solutions dealing with various initiatives
• Well organized, independent and pro-active.

Benefits

Additional Information

Wilayah Persekutuan Kuala Lumpur, Malaysia Job Family Group: Downstream Supply Chain Worker Type: Regular Posting Start Date: June 15, 2026 Business Unit: Experience Level: Experienced Professionals Job Description: What's the role This position reports to the D-Ops Excellence Manager (DOEM) within the SEA-HK Distribution Operations team. The D-Ops Excellence team comprises operations specialists and coordinators which provide support to the Terminal Operations (TO), Road Transport (RT), communities supporting SEA-HK and interface with related functions (Global Excellence, HSSE, Engineering, Finance, Contracts & Procurement, etc.) and other business partners where required. This role is instrumental in enabling the New Technology and Digitalisation roadmap within the SEA-HK a highly dynamic and complex business environment. The scope of SEA-HK includes 9 equity terminals, 5 JVs and Road Transport operations. D-Ops covers a wide range of transport modes, including truck, pipeline and marine. The successful candidate for this role will be a leader in HSSE, compliance, operational excellence and value generation.

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