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Enterprise IT Analyst L1 (PEP)

External
Versant3 logoVersant3 · Washington, DC
Full-timeOn-siteToday
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Responsibilities

  • Provide support to customers via Phone, Chat, In Person, (Onsite and TechBar)
  • Break Fix support for IT issues
  • Fulfill or triage customer requests
  • Deliver exceptional customer service
  • Understand Team targets and deliver to them
  • Someone who genuinely puts their customer first
  • A team player who acts in the interest of all
  • A passionate and motivated individual
  • QUALIFICATIONS & EXPERIENCE:
  • 1+ years of experience in an IT support or technical support environment.
  • Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile device management, etc.
  • Relevant IT Support Experience
  • Awareness of ITIL fundamentals
  • Relevant experience in performing and managing clearly defined SLA targets
  • WORK ENVIRONMENT & FLEXIBILITY:
  • Passionate about technology
  • Ability to work onsite four to five days per week (location dependent)
  • Someone with a flexible schedule that can cover later shifts, weekends or holidays when needed
  • Candidates will also require an environment suitable for working from home part-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection)

Benefits

Health insuranceFlexible scheduleEquity / stock options

Additional Information

The Workplace IT Support Analyst, L1, is a key member of Versant Media's Enterprise IT Operations group, serving as the first point of contact for employees and partners requiring IT support. This role aids both in-person (onsite), and through the help line, resolving a high percentage of issues at first contact. Success in this position requires strong technical expertise, proactive problem-solving skills, and a commitment to delivering exceptional customer service. The Analyst will handle a wide range of support requests across the Versant IT landscape, escalating complex issues when necessary while maintaining ownership and communication. This is a hands-on, customer-facing role where professionalism, responsiveness, and technical agility are essential to exceeding service expectations.

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