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AI Account Strategist

External
nectar-social logoNectar-social · Palo Alto
Full-timeOn-site10mo ago
DocumentationLeadershipLinearNotion
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About the role

We're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing -- they build relationships with brands through authentic social interactions, seek recommendations from communities they trust, and expect personalized experiences that feel human, not corporate. At Nectar Social, we're building the AI-native social operating system that enables this new era of commerce. We believe every social interaction should deepen the relationship between brands and their communities while creating genuine value for both sides. Founded by ex-Meta product and engineering leaders, we've raised over $30M in total capital from investors including GV and True Ventures. We work with brands like Oura Health, Caraway, e.l.f. Cosmetics, Kosas, OLIPOP, and many more. We're building the future of social commerce -- where community, conversation, and commerce converge. We're looking for an AI Account Strategist to lead implementation and long-term success for a portfolio of brand partners. You'll help them integrate AI across social, support, creator, and content workflows -and ensure they realize sustained, expanding value from our platform. This is a high-impact, hybrid role at the intersection of AI innovation and brand strategy. You'll be a trusted advisor and execution partner for brand stakeholders adopting AI-native workflows for the first time.

Responsibilities

  • Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals
  • Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows
  • Help customers deploy AI agents for engagement, listening, creator tracking, and analytics
  • Monitor usage trends, surface insights, and ensure long-term health and retention
  • Capture and relay structured product feedback to design and engineering
  • Build internal onboarding tools, case studies, and best practices to scale customer adoption

Requirements

  • 3+ years in customer success, partnerships, or brand-side digital leadership roles, especially at high-growth startups or AI-enabled companies
  • Deep understanding of social media and creator marketing dynamics-either from agency, brand, or SaaS-side experience
  • Natural curiosity about AI and automation-you experiment with new tools and workflows and help others do the same
  • Strong written and verbal communicator who thrives in a fast-paced, high-context environment
  • Proven track record of performance and initiative; multiple promotions or cross-functional project ownership
  • MBA preferred
  • Bonus Points
  • Experience onboarding SaaS or AI tools into brand organizations
  • Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders
  • Exposure to customer training, onboarding documentation, or success enablement
  • Background supporting DTC, beauty, or wellness brands

Benefits

Competitive compensation and early equityHealth, vision, and dental benefits + 401(k) matchClear career growth opportunities as the company scalesFree lunch in the heart of University Ave. in Palo AltoDeep exposure to cutting-edge AI tooling and the opportunity to shape how brands use itA collaborative, ambitious team defining a new category of AI-native marketing infrastructureHealth insuranceDental insuranceVision insurance401(k)Equity / stock optionsPerformance bonus

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