Technical Customer Service Representative (m/f/d)

About the role

Chamberlain Group is a global leader in automation, offering the brands LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide. The European division and subsidiary of Chamberlain is Chamberlain GmbH. **Technical Customer Service Representative (m/f/d)** Do you have an interest in technology, automation, motorization, or electrical engineering, and enjoy working with customers? We want to hear from you. Whether you are a career changer or already have experience in customer support, as a Technical Customer Service Representative (m/f/d) you will assist our customers with technical inquiries. Exciting tasks await you in our international team. **Primary tasks** - Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Product lines, which include both private end users and professional customers. - Technical customer support via email, phone, social media, chat, or online portals - Proactively learns key technical concepts and applies them to customer problems, understands where to seek support within company if unknown solution - Technical customer complaint tracking and management to resolution, documenting a solution in each instance - Proactive and continuous improvement of customer technical issue tracking, so that leading themes can be addressed via FAQ, content, or helpful videos. **Secondary tasks** - Regularly meets with the Quality Management and Product Management to share reoccurring themes and issues, so that they can deal with manufacturing to remove future customer friction points - Contributes to the creation and upkeep of digital documentation, including FAQ's and knowledge base articles - When appropriate, and as a backup to customer service, processes orders and service requests **Your Qualification:** - Behaviors: - Experience and enjoyment in communicating with customers; candidates with a technical background are also welcome as career changers - Comfortable speaking to customers: Excellent and proactive communication skills with a strong customer‑oriented mindset - Curious and passionate technical interest and understanding - Ability to explain problems and solutions clearly and didactically - Languages: Good to very good command of German and English; knowledge of an additional foreign language (Dutch, Spanish, or French) would be a plus **Your benefits:** - Work in a hard-working, international and friendly team - Attractive total compensation package - Interesting and varied work environment with flat hierarchies - Attractive Monday-Friday working hours (8:00 a.m.-5:00 p.m.) with flexible scheduling and mobile work

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