Digital Distribution Manager

Benefits

Additional Information

The Digital Distribution Manager manages the digital distribution ecosystem for Novotel Madinah. The role combines channel management, systems configuration, rate and inventory governance, reporting, training, and operational support to maximize online revenue and keep distribution platforms accurate, connected, and commercially effective. Primary responsibilities: - Support new openings or hotel transitions across distribution systems such as CRS, PMS, RMS, Business Intelligence, loyalty, and Sales CRM tools. - Configure and map new channels and support rate loading for global or property-level offers. - Manage day-to-day performance of digital distribution channels, including brand.com, ALL - Accor Live Limitless, OTAs, GDS, wholesalers, metasearch, booking engine, and related core systems. - Maintain rate parity, inventory accuracy, and content consistency in line with brand and revenue standards. - Audit PMS and CRS usage against reservations and revenue management best practices. - Optimize booking engine, OTA, central reservation, and campaign setup to improve commercial execution. - Troubleshoot connectivity issues and support technical fixes, updates, and rollout activities. - Monitor channel production, conversion, and revenue trends and prepare reports or dashboards for management teams. - Use data integrity checks and Business Intelligence outputs to support revenue and sales decision-making. - Work with Revenue, Sales, Marketing, Technology, and Operations teams on promotions, launches, system changes, and property support. - Train hotel teams on distribution tools and share best practices across properties or brands. Experience in hotel distribution, e-commerce, revenue management, reservations, or sales; manager-level roles typically favor multi-property or multi-market exposure. - Strong understanding of CRS, PMS, RMS, GDS, channel managers, booking engines, OTA extranets, and reporting workflows. - Analytical mindset with strong accuracy, reporting discipline, and comfort with troubleshooting. - Able to simplify processes, train others, and build buy-in across teams. - Clear English communication and strong cross-functional collaboration skills. - Organized, proactive, resilient, and comfortable in fast-paced rollouts or openings. At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world's most meaningful destinations.

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