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Scheduling Administrator

External
EA-RS Group Limited logoEa-rs · Hp124hj
£28K/yrFull-timeOn-siteToday
ComplianceCRMDocumentation
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Requirements

  • To create and nurture customer relationships that will build the foundations for loyalty and enduring value, by providing "world class" customer service, ensuring responsibility and accountability to the continuous improvement process.
  • Communicating with Customers, Engineers and all EA-RS Group personnel, working to the Company KPI's. Support the engineering team to ensure calls are booked and completed in a methodical way, in line with SLA's.
  • Key Responsibilities include:
  • Coordinate engineer, subcontractor and customer bookings in line with SLA requirements.
  • Manage and progress service calls through the service management system.
  • Maintain accurate engineer calendars, customer portals and CRM records.
  • Arrange and distribute required documentation, including RAMS, permits and booking forms.
  • Schedule preventative maintenance visits alongside reactive service calls where possible.
  • Process quotes, raise work orders and coordinate parts ordering with internal teams.
  • Ensure customer communications are responded to within agreed timescales.
  • Provide administrative support and cover for team members as required.
  • Maintain accurate records, call notes and internal communications.
  • Build positive working relationships with customers, engineers and internal departments.

Benefits

Competitive salary.Company vehicle or car allowance.Pension scheme.Annual leave entitlement.Ongoing training and professional development.Career progression opportunities within a growing business.Employee wellbeing initiatives.Supportive and collaborative working environment.Diversity, Equity & InclusionRight to WorkAll offers of employment are subject to the successful completion of pre-employment checks, which may include verification of qualifications, employment history, references, and proof of the right to work in the UK.Data Protection

Additional Information

EA-RS Group is looking for a Scheduling Administrator to work on a busy Service desk due to increased workload. About EA-RS Group At EA-RS Group, we deliver specialist Fire and Security solutions that protect people, property, and businesses across the UK. Our reputation is built on technical expertise, reliable service delivery, and a commitment to maintaining the highest standards of safety, compliance, and customer care. We partner with clients across a range of sectors, providing end-to-end support from design and installation through to maintenance and ongoing service. As we continue to grow, we remain focused on building long-term relationships with our customers and creating opportunities for talented professionals to develop their careers within a supportive and forward-thinking environment. If you are passionate about delivering high-quality Fire and Security solutions and share our commitment and success which is driven by our people and the values that guide everything we do; Excellence , Accountability , Respect , and Service .

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