Receptionist

Responsibilities

• Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionally
• Act as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supported
• Ask thoughtful, focused questions to understand the purpose and urgency of each call or message
• Route calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemail
• Document and summarize inbound communications clearly and consistently so legal teams have full context
• Maintain responsiveness and reliability as a core builder of trust between law firms and their clients
• Your Team: Legal Operations
• Legal Operations is responsible for delivering exceptional client communication outcomes for Finch's law firm partners. We're building a team of highly dependable, detail-oriented operators who take pride in providing excellent client experiences at scale-without losing the human touch.
• At Finch, you'll work alongside legal operations professionals who value clarity, accountability, compassion, and empathy-and who are supported by modern tools designed to help them do their best work.
• You Might Be a Fit if You
• Are a warm, confident communicator with a professional phone presence
• Naturally lead with empathy and patience when speaking with clients
• Can represent multiple organizations accurately while maintaining a friendly, approachable tone
• Pay close attention to detail and follow communication standards consistently
• Stay organized and composed while handling a high volume of inbound requests
• Are comfortable working independently in a remote environment
• Take pride in helping people feel supported during important moments
• Bilingual (Spanish) preferred

Benefits

Additional Information

About Finch We believe every American household deserves access to counsel in life's biggest moments. At Finch, we're building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together - which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case. We're backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We're rebuilding how the law serves everyday Americans from first principles, and we're hiring exceptional operators to help us scale it nationwide. This Role Receptionists at Finch are the first voice clients and vendors hear when contacting the law firms we support. You represent each firm directly, answering calls on their behalf and ensuring every inbound communication is handled with professionalism, accuracy, and genuine warmth. You'll serve as the front desk for dozens of law firms-creating a friendly, compassionate experience for callers who may be stressed, confused, or dealing with difficult circumstances, while routing requests efficiently and accurately. This role is critical to preserving each firm's reputation and delivering a seamless, white-labeled client experience.

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