UI/UX Designer

Responsibilities

• Day-to-Day: Design and build end-to-end customer journeys using Salesforce Marketing Cloud; curate and align content across email and push notifications; and monitor real-time performance dashboards.
• Long-Term Goals: Develop a scalable framework for hyper-personalized engagement that adapts to user behavior, significantly increasing Customer Lifetime Value (CLV) and reducing churn.
• Impact: Your work directly impacts global adoption rates and customer satisfaction scores.
• Growth: You will gain mastery over the world's leading CRM and marketing automation platforms, work alongside industry-leading strategists, explore cutting-edge use of AI for Digital Customer Success, and develop a rare blend of creative content and technical analytical skills.
• Required Qualifications
• Experience: 3+ years in marketing automation, digital operations, or customer experience design.
• Journey Mapping and Management: Proven ability to visualize and document complex customer flows and logic while project managing the journey across multiple departments.
• Channel Expertise: Experience deploying multi-channel communications (Email, In-App)
• Analytical Mindset: Proficiency in using data to identify friction points in a journey and executing A/B tests to solve them.
• Content Curation: Strong eye for digital content and the ability to ensure messaging remains consistent across diverse platforms.

Requirements

• Product Awareness: Basic knowledge of data management use cases, Informatica products is a plus.
• Technical Skills: Basic knowledge of HTML/CSS and AMPscript for advanced personalization.
• Platform Knowledge: Familiarity with Salesforce Marketing Cloud and Pendo is a plus.
• Unleash Your Potential
• Accommodations
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
• Posting Statement

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role At Salesforce, we believe the customer journey is the product. As a UI/UX Designer for Informatica, you will be the architect of the customer's digital lifecycle. You'll join the Digital Experience Team, a high-energy group dedicated to creating a seamless customer experience. Your mission is to translate complex business goals into elegant, automated digital paths that guide our users from their first click to long-term advocacy. You won't just be sending emails; you'll be building the infrastructure of customer delight.

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