Key Customer Contact Quality Engineer (Hybrid - Eagan, MN)

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Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Key Customer Contact Quality Engineer At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role As a Key Customer Contact Quality Engineer , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Providing quality assurance engineering support for commercial components (sold to medical device and combination product manufacturers). Serving as the key account customer contact for the MedTech OEM quality engineering team. Ensuring key account customer projects and issues are prioritized across functions and executed expeditiously. Providing exceptional customer service for complaints, related investigations, completion of customer questionnaires, and hosting customer audits. Working with sales and business partners, communicating clearly and accurately while managing customer expectations related to quality concerns. Managing the creation and execution of specific key account customer Quality Agreements, ensuring compliance to agreed upon terms and conditions Assuring compliance with internal Standard Operating Procedures (SOPs) and external regulations. Leading Corrective and Preventive Action (CAPA) and Material Review Boards for customer-impacting issues. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor's Degree or higher AND five (5) years of experience in combined product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment OR High School Diploma/GED AND nine (9) years of experience in combined product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment Additional qualifications that could help you succeed even further in this role include: Five (5) years of experience in customer-facing product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment Experience supporting customers, including the investigation, resolution, and closure of customer quality issues Experience producing clear, concise, and fact‑based written and verbal communications for customers and cross‑functional stakeholders (e.g., reports, presentations, technical documentation, or formal correspondence) Experience making decisions and solving problems using structured approaches (e.g., root cause analysis, prioritization frameworks, or continuous improvement methodologies) to deliver results within defined timelines while managing competing priorities Experience leading or influencing work activities, initiatives, or projects by identifying improvement opportunities, coordinating with cross‑functional teams, and driving changes from planning through execution Experience working in an FDA‑regulated medical device, combination product, or pharmaceutical environment, including familiarity with applicable quality system and regulatory requirements Experience in the use of statistical and quality engineering tools such as basic statistics, Gage R&R, Analysis of Variance, Failure Modes and Effect

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