Inside Sales Executive - 3 x positions available

Responsibilities

• Renewal and Retention
• Proactively engage with customers to ensure timely renewals of subscriptions and packages, including Blended Models.
• Identify and address potential churn risks by resolving customer concerns and providing tailored solutions.
• Monitor customer satisfaction and implement strategies to improve retention rates.
• Upselling and Cross-Selling
• Identify opportunities to upsell additional books and journals content packages.
• Present tailored recommendations to customers based on their purchasing history and business needs.
• Collaborate with the Campaigns Manager to leverage promotional campaigns and special offers.
• Sales Performance
• Achieve annual sales targets for renewals, retention, and upselling.
• Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates.
• Continuously improve sales techniques and product knowledge to maximize effectiveness.
• Customer Engagement
• Conduct regular outreach via phone, email, and virtual meetings to maintain customer relationships.
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance.
• Act as a trusted advisor to customers, ensuring they derive maximum value from their purchases.
• Strong ability to identify customer needs and present compelling solutions.
• Skilled in negotiating and closing deals to achieve sales targets.
• Proven ability to build and maintain long-term customer relationships.
• Experience in managing customer accounts and ensuring satisfaction.
• Excellent verbal and written communication skills.
• Ability to convey complex information clearly and persuasively.
• Ability to analyze customer data and identify trends and opportunities.
• Strong problem-solving skills to address customer concerns effectively.
• Ability to prioritize tasks and manage multiple customer accounts efficiently.
• Strong organizational skills to maintain accurate records and meet deadlines.
• You must have the right to live and work in the US.
• Annual base salary of approximately $65,000 + sales bonus
• 15 paid vacation days + 2 paid floating holidays and a paid day off for your birthday
• 10 paid sick days
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 4 weeks of paid parental leave
• Medical, dental, vision and other health benefits
• 4 volunteer days per year
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Training and development
• If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact recruitment@tandf.co.uk. Your request will be reviewed and considered in the strictest confidence.
• Or better yet check out our LinkedIn 'Life' Page, highlighting our accomplishments, employees, and company culture. It's also a good way

Benefits

Additional Information

The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers who spend under $20,000 annually on books and journals content. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction. This is a hybrid role requiring the successful applicant to be able to attend our office in Philadelphia 3 days per week, with the rest of your time working remotely. Closing date for applications: Friday June 19, 2026.

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