0907 Student Management and Investigation Officer /Bukit Batok

Requirements

• Required Personnel Qualifications, Skills and Experience:
• Academic Qualifications
• Minimum Higher Nitec or GCE "O" Level with three or more passes, including credit in English Language
• Work Experience
• Minimum 1 years of experience in similar fields.
• Prior experience in MOE school environment is advantageous
• Essential Skills:
• Professional and pleasant demeanour
• Experience in conflict management, mediation, student discipline, or case management would be advantageous.
• Familiarity with school systems and student development principles is preferred.
• Note: Skills assessment will be based on previous work experience and interview performance (where applicable)
• Job Scopes：
• The Services required are set out as follows:
• Student Incident Management
• Respond promptly to student management cases, including:
• o Theft
• o Physical altercations and fights
• o Bullying and cyberbullying incidents
• o Vandalism
• o Misconduct and breaches of school rules
• o Other student welfare and behavioural concerns
• Gather accurate and objective information regarding incidents.
• Conduct preliminary investigations and establish timelines of events.
• Ensure all students involved are treated with fairness, respect, and confidentiality.
• Investigation and Fact-Finding
• Interview students involved in incidents using appropriate questioning and communication techniques.
• Interview witnesses and other relevant parties to obtain a comprehensive understanding of events.
• Collect and review evidence where applicable, including:
• o Written statements
• o CCTV footage
• o Photographs
• o Digital communications and records
• o Other relevant documentation
• Identify inconsistencies and clarify information through follow-up interviews.
• Maintain neutrality and objectivity throughout investigations.
• Documentation and Reporting
• Prepare clear, accurate, and professional investigation reports.
• Summarise findings, evidence gathered, statements obtained, and timelines of events.
• Highlight key concerns, risk factors, and recommended follow-up actions.
• Submit reports to Key Personnel (KPs), Year Heads, HODs, Vice-Principals, or Principal for further decision-making and intervention.
• Student Engagement and Support
• Build positive relationships with students to facilitate open communication.
• Exercise empathy while maintaining professional boundaries.
• Support students in reflecting on their actions and understanding consequences.
• Work collaboratively with teachers, school counsellors, SEN Officers, and school leaders to support student development and well-being.
• Collaboration with School Staff
• Provide timely updates to relevant Key Personnel regarding ongoing cases.
• Coordinate with teachers to gather contextual information while minimising disruption to classroom teaching.
• Support school leaders in implementing follow-up actions arising from investigations.
• Record Management
• Maintain confidential records of incidents, investigations, and outcomes.
• Ensure documentation complies with school policies and data protection requirements.
• Monitor trends and recurring issues and provide reports to school leaders where necessary.
• Maxhunt Resource Pte Ltd | EA Licence: 22C1322
• Cynthia Lai | Registration No: R25146301

Additional Information

Name of Authority: Princess Elizabeth Primary School Contract Period: 3 August 2026 to 31 July 2027. (Excluding school holidays Dec 26 and Jun 27) Contract Period Option: 1 August 2027 to 31 July 2028. (Excluding school holidays Dec 27 and Jun 28) Personnel to be deployed at the following hours: - Mondays to Fridays: 8:00am to 4:00pm, inclusive of 45 mins lunch break - Service not required on Saturdays, Sundays and gazetted public holidays

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