Customer Service Representative

Requirements

• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures
• Preferred: HS Diploma or educational equivalent
• Benefits & Job Type
• Full or Part-Time8-12 hours Shifts
• up to 40 hours per week
• Weekend, evening and holiday shifts required
• Opportunities for advancement
• Comprehensive medical, dental, and vision insurance401(k) matching
• PTO
• At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
• Here's what you can expect when you join our team:
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.
• Please note: Any Benefits listed above apply to full-time employees.
• At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Benefits

Additional Information

Client Service Representative Job Description: We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. CSR Responsibilities: Workflow Management: Optimizes daily schedules by prioritizing appointments, client education, and triaging lobby needs (vaccines, wellness, retail). Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome. Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy. Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.). General Support: Completes all tasks assigned by supervisors.

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