Network Quality Management Office Assistant Manager Candidate - Quality Management Department (QMD)

External

Rakuten · Tokyo, Japan

Full-timeOn-site1w ago

IoT

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Benefits

For talented individuals who will contribute to this crucial mission, we provide an environment with opportunities for growth and challenge.Cutting-edge Technological Environment:You will engage with the latest mobile communication technologies, directly experiencing and contributing to their evolution.Specialization and Growth Opportunities:This is an environment where you can acquire extensive network knowledge and advanced technical skills, enabling significant growth as a quality management specialist.Tangible Social Contribution:You will experience firsthand how your work supports the lives of millions and contributes to societal development.Teamwork and Innovation:Collaborate with experts from the technical department, enjoying the satisfaction of generating new ideas through open discussion and bringing them to life.Position DetailsTogether with the technical department, you will set end-to-end quality policies and targets, continuously maintain and improve quality, and drive QMS activities to promptly identify and resolve potential issues.Major ActivitiesDefinition and monitoring of Quality KPIsManagement and resolution support for quality issuesPlanning and execution of quality auditsReporting to executives on product and operational qualitySpecific Project ExamplesEnhancement of the accuracy and robustness of antenna automatic tilt and azimuth adjustment functionsQuality improvement initiatives for facilities with a high failure rateWork EnvironmentOrganizational StructureHeadcount: 3membersNew Graduate/Mid-Career Ratio: All are mid-career hiresAvarage Overtime in each monthApproximately 30 hours/month*Please note: This may vary slightly depending on projects and other factorsBackground of Mid-Career HiresQuality assurance and management operations experience at a telecommunications carrierCareer Path Examples for Successful Mid-Career HiresStarting as a team member and advancing to managementMandatory Qualifications:Minimum of 5 years of work experience with a telecommunications carrier or equipment vendorMinimum of 3 years of work experience in the design, operation, and/or maintenance of mobile base stations, mobile backhaul, or core networkRoot cause analysis and problem-solving skillsWork experience with multinational employe

Additional Information

Job Description: Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique "Rakuten ecosystem" that is unlike any other. *Our Businesses Key Figures https://corp.rakuten.co.jp/careers/services/ Department Overview This position involves managing quality control for Rakuten Mobile, under the employment of Rakuten Group, Inc. Network Quality Management Office in Rakuten Mobile, where this position is located, provides support for strengthening and improving the quality of products and operations related to the installation, operation, and maintenance of telecommunication equipment necessary for providing mobile services, through QMS (Quality Management System) activities. Position: Why We Hire Mobile communication serves as the fundamental infrastructure for daily life, business, and society in today's world. Stable connectivity is fundamental to all activities, and its quality has a significant impact on society. Our vital responsibility is to provide high-quality communication that users can access 'anytime, anywhere, and comfortably.' Until now, our Network Quality Management Office, as a dedicated organization independent from the technical department, has focused on quality management of mobile base station peripheral equipment. However, in response to the increase in users and traffic, service diversification, and technological advancements such as 5G and IoT, we will expand our scope to the entire mobile communication system-from mobile backhaul to the core network-and strengthen end-to-end quality assurance. For the success of our new mission, individuals with innovative perspectives and advanced technical capabilities are indispensable. We are seeking those who can not only 'maintain quality' but also design and realize the future of mobile communication from the perspective of 'quality'.

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