Senior Manager, Executive Fulfillment Escalations
External
Applied Materials · Santa Clara, CAFull-timeOn-site1mo ago30+ days old, may be filled
ComplianceExcelIoTLeadershipProcess ImprovementSAP
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About the role
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
Benefits
Salary:$146,500.00 - $201,500.00Location:Santa Clara,CAAt Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.Leads team responsible for responding to executive level spare part issues and escalations. Team Responsibilities include:Drive aligned recovery actions across Planning, Procurement/SAM, Field Service Operations, Global Customer Contact, Spares Execution, and Site teams.Facilitate decision‑making on allocation, substitution, recovery plans, and customer commitmentsEnsure accountability and follow‑through across all stakeholders without owning day‑to‑day transactional executionProvide clear, consistent communication package to all stakeholders involved within the escalation including partners within impacted regional fulfillment team.Help institutionalize consistent regional fulfillment processes, tools, and governanceManage cross-functional projects within Fulfillment and Operations.Ensure compliance with internal processes and timelines.Prepare and present status reports and updates to stakeholders.Collect and analyze specific customer data to identify process improvement areas.Support continuous improvement initiatives and operational efficiency.Identify gaps in fulfillment process and drive containment and long term corrective actions for process improvementsFunctional KnowledgeDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.Has intermediate level of knowledge of customer order fulfillment, systems, and tools, such as SAP.Able to collect and analyze data in order to solve problems, improve processes and make decisions.Understands supply / demand signalsDevelop basic knowledge of AMAT productsBusiness ExpertiseUnderstands key business drivers; uses this understanding to accomplish own workHas knowledge of semiconductor equipment industry and customer expectationsSkills: Proficient in Microsoft Office applications, especially Excel and PowerPoint. Strong analytical, organizational, and time management skills.Global experience working with different backgrounds and culturesLeadershipAbility to lead a teamAbility to influence stakeholdersProblem SolvingSolves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.Collects and utilizes data for decision making and process improvements.Applies analytical and critical thinking skills to identify and resolve fulfillment issues.ImpactImpacts quality of own work and the work of others on the team; works within guidelines and policiesInterpersonal SkillsCommunicates clearly and professionally in both written and spoken English.Uses tact and diplomacy to exchange information and handle sensitive issues while focused on fulfillment of customer ordersAbility to work in matrixed organization and deliver complex communications at various levels within AGS organizationBuilds and maintains positive and effective relationships with internal and external customers and partners.Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.Additional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 10% of the TimeRelocation Eligible:No
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