Operations Executive (Dormitory in Changi East)

Responsibilities

• Resident Management
• Manage resident check-in, check-out and room allocation processes
• Attend to residents' and clients' enquiries, feedback and operational concerns promptly
• Support resident engagement programmes, welfare activities and community initiatives
• Enforce dormitory house rules and operational policies
• Operations & Facility Coordination
• Conduct routine inspections of dormitory facilities, common areas and residential blocks
• Coordinate maintenance, housekeeping, pest control and repair works with relevant teams and contractors
• Monitor cleanliness, safety and operational standards across the premises
• Escalate operational issues, defects and incidents to Management promptly
• Administrative & Reporting Duties
• Maintain accurate records relating to occupancy, incidents, maintenance requests and resident matters
• Prepare operational reports, incident reports and compliance documentation
• Coordinate email, telephone and administrative correspondence with residents, employers and stakeholders
• Support audits, inspections and regulatory submissions
• Stakeholder Coordination
• Liaise with government agencies, employers, contractors and service providers on operational matters
• Support emergency response and incident management activities
• Ensure compliance with FEDA requirements and dormitory operational standards
• Additional Duties
• Perform any other duties assigned by the Management

Requirements

• Diploma or Degree in Facilities Management, Building Management, Hospitality, Business Administration or a related discipline
• Relevant operational experience in dormitory, residential, township, hospitality, property or facilities management operations is preferred
• Good understanding of the Foreign Employee Dormitories Act (FEDA), dormitory licensing requirements and relevant regulatory standards is advantageous
• Certification in Fire Safety Management and/or SIFMA Certified Facilities Management Expert (CFME) Tier 4 or Tier 5 will be an added advantage
• Strong interpersonal, communication and conflict resolution skills, with the ability to engage effectively with migrant workers, clients, government agencies and stakeholders from diverse cultural backgrounds
• Proficient in English (spoken and written) for work-related communication
• Ability to communicate in additional languages such as Tamil, Bengali, or Mandarin is an advantage to support effective communication with dormitory residents from diverse backgrounds
• Proficient in Microsoft Office applications and familiar with incident reporting systems, resident management systems and basic facilities maintenance processes
• Strong organisational, problem-solving and multitasking abilities, with the capacity to perform effectively in a dynamic operational environment
• Able to work rotating shifts, including weekends and public holidays when required
• Self-motivated, service-oriented and able to work independently as well as part of a team

Additional Information

The Operations Executive supports the daily operations of the dormitory and assists in maintaining a safe, compliant and conducive living environment for residents. The incumbent shall oversee resident management, facility coordination, administrative functions and stakeholder engagement to ensure smooth operational delivery.

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