Receptionist

Responsibilities

• Answer and manage a high volume of incoming calls with confidence, empathy, and professionalism.
• Provide an exceptional first impression for all clients and callers, ensuring their needs are met or directed to the appropriate department.
• Listen attentively to caller concerns and inquiries, and handle each call patiently and with understanding, especially in sensitive situations.
• Route calls accurately and promptly to the correct team members or departments.
• Document call details meticulously, ensuring accurate logging of caller information, case-related inquiries, and messages.
• Maintain confidentiality in handling all client information and ensure compliance with legal standards.
• Assist with other administrative tasks as needed, including filing, data entry, and coordinating follow-ups.

Requirements

• Previous experience in a high-volume call handling environment is preferred.
• Exceptional interpersonal skills with the ability to remain calm, composed, and empathetic under pressure.
• Strong organizational skills and the ability to multitask effectively.
• High attention to detail and accuracy when routing calls and documenting information.
• Ability to handle confidential information with discretion.
• Professional demeanor and appearance, representing the firm's values in all client interactions.
• Excellent verbal communication skills.
• Strong multitasking and time management abilities.
• Proficient in Microsoft Office Suite and other administrative software.
• Ability to work collaboratively with other team members in a fast-paced environment.
• Bilingual in English & Spanish or English & Creole is a plus.
• Compensation Range:
• $40,000 - $45,000 USD
• Benefits: (Eligible full-time employees and part-time employees who work over 30 hours a week)
• Medical Insurance including Dental and Vision
• Paid Time off- Vacation and Sick time
• Robust Holiday Schedule
• -Summer Fridays (Early closures Memorial Day- Labor Day)
• 401k Plans + matching for qualifying employees
• Equal Opportunity Statement
• E-Verify
• No 3rd party recruitment firms.

Benefits

Additional Information

About Brandon J. Broderick, Attorney at Law: Brandon J. Broderick is a prestigious and forward-thinking law firm committed to delivering exceptional legal services. With a blend of tradition and innovation, we are dedicated to staying at the forefront of legal practice and technology. We care deeply about our clients and our employees and are committed to ensuring a supportive and inclusive environment where every team member can thrive and contribute to our collective success. Job Overview : Brandon J. Broderick, a leading personal injury law firm, is seeking a Back Office Receptionist to join our team. The ideal candidate will ensure every interaction is handled with empathy and professionalism. This role is critical in managing a high volume of calls, routing inquiries efficiently, and upholding the firm's reputation for client care and service.

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