Housekeeping Supervisor

About the role

Hotel Name: The Bostonian Hotel Boston Location: Onsite - Boston, MA Hourly: $30.00 - $33.00 Join the Team at The Bostonian At The Bostonian, hospitality is more than a service-it's an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America's most iconic cities. About The Bostonian Situated in Boston's historic North End-steps from Faneuil Hall, Quincy Market, and the Freedom Trail-The Bostonian offers a distinctive full-service hotel experience in one of the city's most vibrant and culturally rich neighborhoods. With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city's most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence-driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiences Entrepreneurial - Taking ownership and acting with agility Innovation & Progressive - Continuously improving how we operate and serve Solutions & Results Oriented - Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams." About the Role: Housekeeping Supervisor As our Housekeeping Supervisor , you will play a key role in maintaining the cleanliness, presentation, and overall guest experience of the hotel. You will support daily housekeeping operations, ensure service standards are consistently met, and help foster a collaborative, efficient, and engaged team environment. This role is ideal for someone with a strong passion for hospitality, excellent attention to detail, and the ability to lead with accountability in a fast-paced environment. Experience working in a union hotel environment is highly preferred. Your Impact You will lead day-to-day housekeeping operations, support team performance, and ensure cleanliness and service standards are consistently delivered. You'll serve as a key link between management and frontline team members-driving accountability, engagement, and operational excellence. What You'll Be Doing Operations & Execution Supervise daily housekeeping operations, including room assignments, inspections, and productivity tracking Ensure guest rooms, public areas, and back-of-house spaces consistently meet cleanliness and brand standards Monitor staffing levels and workflow to support efficient operations and timely room readiness Identify opportunities to improve efficiency, quality, and service delivery Guest Experience Help deliver exceptional guest experiences by maintaining a clean, welcoming, and comfortable environment Respond promptly to guest requests, concerns, and service recovery needs Ensure housekeeping standards support overall guest satisfaction and brand expectations Team Leadership & Collaboration Supervise, coach, and support Room Attendants, Housepersons, and housekeeping employees Provide ongoing training, guidance, and performance feedback Promote teamwork, accountability, and a positive work environment Collaborate closely with Front Office, Engineering, and other departments to support hotel operations Union & Labor Relations Support daily operations in accordance with applicable collective bargaining agreements, work rules, and labor practices Maintain positive working relationships with union employees and representatives Ensure scheduling, assignments, breaks, and work practices align with union requirements and company policies Passion for hospitality and delivering exceptional service Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Solutions-oriented mindset with attention to detail Flexibility to work varied schedules, including evenings, weekends, and holidays Leadership Requirements Proven supervisory or leadership experience in housekeeping, hospitality, or a related service environment Ability to drive team performance, accountability, and employee engagement in a fast-paced setting Strong problem-solving, decision-making, and conflict resolution skills Ability to effectively prioritize tasks, manage workflow, and maintain operational standards under pressure Demonstrated ability to lead by example while fostering a positive and productive team culture Technical / Role-Specific Requirements Minimum 2-3 years of housekeeping experience , with prior supervisory experi

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