Key Account Support Services Team Leader

About the role

Team Leader - Key Support Services Location: Caerphilly Salary: £35,000-£37,000 + bonus Hours: Full-time, Permanent (Weekdays only) Are you a confident, energetic leader who thrives in a fast-paced commercial environment? Do you enjoy bringing people together, driving performance, and delivering exceptional customer experiences? If so, this could be the perfect next step for you. phs Group is looking for a Team Leader for Key Support Services to lead our Local Account Managers (LAMs) and Internal Account Executives (IAEs). This is a fantastic opportunity to shape how our field and office teams work together, ensuring customers receive the very best support. As Team Leader, you will coordinate field-based LAM activity, support new business generation through the IAE team, and work closely with Heads of Sector to ensure a seamless, joined-up approach across the Key Accounts function. You'll be the driving force behind resource planning, performance management, and continuous improvement - ensuring our teams are aligned, efficient, and delivering outstanding service. Key Responsibilities Coordinate LAM resource to support field surveys, ensuring efficient scheduling across key business hubs. Work with Heads of Sector and Account Managers to plan and deliver field support where needed. Align LAM and IAE activity to support new business opportunities. Allocate new business cases to the IAE team daily. Foster strong collaboration between field and office teams to deliver a consistent customer experience. Review gap analysis data and drive sector teams to implement projects supported by IAEs/LAMs. Lead weekly review meetings with Heads of Sector to track progress, support needs, and feedback. Use data to identify trends, monitor performance, and create strategic plans to maximise new business. Drive a high-performance culture through regular KPI and sales plan management. Continuously improve sales and support processes to enhance efficiency and customer satisfaction. About You We're looking for someone who brings energy, confidence, and commercial focus to the team. You will be: An experienced Sales Leader who leads by example and acts as a role model. Outgoing, self-motivated, and able to inspire a high-performance culture. Calm under pressure but assertive when needed, setting the tone for your team. Skilled at building relationships with stakeholders at all levels. Comfortable working in a fast-paced, dynamic environment. Open to change and committed to continuous improvement. If you love motivating people, improving processes, and delivering results, you'll thrive here. What We Offer Competitive salary: £35,000-£37,000 + bonus Full-time, permanent, office-based role in Caerphilly Pension & Life Assurance 23 days holiday + bank holidays Holiday buy & sell scheme Virtual GP for you and your family ILM-accredited qualifications (internal & external) Free onsite parking Health Assured wellbeing support Weekday working only, no evenings or weekends phs Group provides essential workplace services that support the wellbeing of employees and customers. With over 3.6 million service visits each year, we deliver solutions including washroom services, clinical waste disposal, air care, floorcare, compliance testing, industrial workwear, and more. We are committed to building a diverse and inclusive workforce where everyone can bring their true selves to work. If you require reasonable adjustments during the recruitment process, please let us know.

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