Pool Care Manager

About the role

Our growing Pool Care Division is seeking a Manager to lead administrative and client-service functions for one of our key regions. This is a high-visibility, multi-faceted role that serves as the heartbeat of the department. You aren't just managing paperwork; you are orchestrating the "Glengate Experience" for our clients and providing the operational backbone for our field technicians. If you are a high-energy professional who thrives in a fast-paced environment and prides yourself on being a "calm in the storm" for clients, we want to meet you. Core Responsibilities Client Success & Communication Primary Point of Contact: Act as the professional voice of Glengate, triaging client inquiries and managing heavy communication with a focus on white-glove service. New Client Integration: Lead the onboarding process for new accounts, ensuring a seamless transition into our service ecosystem. Contract Management: Oversee proposals, renewals, and basic contract processing to ensure service continuity. Operational Excellence Dispatch Coordination: Assist in the daily scheduling and dispatching of field teams to maximize efficiency. Technician Liaison: Maintain real-time contact with technicians for midday updates and end-of-day check-ins to ensure all service standards are met. Utility Oversight: Monitor fuel levels and coordinate deliveries with gas and propane providers to ensure uninterrupted pool operation for our clients. Administrative Leadership Financial Administration: Manage invoicing and collections processes with precision. Compliance & Growth: Manage industry licensing and certifications, including enrolling team members in continuing education and maintaining rigorous records. Strategic Projects: Contribute to special administrative projects that drive regional growth and efficiency.

Requirements

• Communication Mastery: Exceptional interpersonal skills with the ability to navigate complex client situations with poise.
• Operational Mindset: Strong clerical knowledge and high proficiency in the Microsoft Office Suite (Outlook, Excel, Teams).
• Resilience: The ability to remain calm and effective during the peak "swim season," including the flexibility to work several Saturdays during this period.
• Industry Knowledge: While pool industry experience is a plus, a background in high-end service, construction, or property management is highly valued.
• The Perks
• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)
• Pay Transparency
• Position Range:
• $60,000 - $75,000
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Additional Information

Work With The Best We are building the premier outdoor living company in the country by creating a "family of family companies" across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country's largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless. Regional Pool Care Admin Manager Glengate is an award-winning landscape architecture, construction, and maintenance firm catering to the most prestigious residential properties in the Northeast. Based just 40 minutes from New York City, we are defined by a culture of collaboration and a commitment to excellence that allows us to stand behind our work with a lifetime guarantee. As a proud member of the Mariani Premier Group, we combine the personalized feel of a family company with the resources and reach of a national leader in outdoor living.

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