Senior Employee Relations Manager

About the role

As our Senior Employee Relations Manager, you will handle workplace concerns, conflict resolution, and internal investigations across the company. We are looking for someone who relies on empathy, strong listening skills, and personal connection to resolve issues-rather than leaning on rigid bureaucracy or formalized playbooks. Because a significant portion of our workforce or operations interfaces with California's complex regulatory environment, deep expertise and a strong working knowledge of California labor law is a strict requirement for this role. You will ensure that our investigation, compliance, and resolution processes are fair, timely, thorough, and legally airtight. Your goal is to keep our workplaces safe and respectful while managing risk and protecting the business. This is a fully onsite position, requiring five days a week at our San Francisco, CA office.

Responsibilities

• Conduct Investigations: Personally run the majority of internal investigations across the company regarding workplace complaints or concerns. Ensure everything is documented accurately, handled fairly, and completed in a timely manner.
• Manage Sensitive Matters: Act as a trusted point of contact for employees and leaders dealing with sensitive, confidential, or emotionally charged situations.
• Protect Peer Focus : Handle cases discreetly so that cross-functional peers (like Employee Success Partners) can stay focused on their core responsibilities.
• Manager Advisory: Act as a sounding board and advisor to managers and People Success Partners, coaching them through tough employee situations, difficult conversations, and complex policy questions.
• California Law Guidance: Provide clear guidance to leadership on California-specific nuances, such as mandatory harassment prevention training, meal/rest break compliance issues, and independent contractor guidelines.
• Collaboration & Education: Work with teammates to deliver practical training for managers on conflict resolution, documentation best practices, and spotting early ER risks.
• Identify Risks: Pay close attention to workplace dynamics, using regular communication and observation to spot early signs of morale issues or cultural strain.
• Trend Reporting: Share regular insights and trend data from your observations with leadership to help guide proactive culture improvements or policy adjustments.
• Core Strengths You'll Bring:
• California Labor Law Expertise: Comprehensive and up-to-date knowledge of California employment law, state compliance frameworks, and wage-and-hour regulations.
• Strong Relationship Builder: A gifted listener who reads team dynamics easily and builds trust with people at all levels.
• Pragmatic Problem Solver: Comfortable navigating ambiguous, sensitive situations and resolving issues in real-time without needing a step-by-step playbook for every scenario.
• High Emotional Intelligence: Calm and objective when handling high-stress or emotionally charged employee conflicts.
• Execution & Detail-Oriented: Focused on keeping cases moving forward, meeting tight deadlines, and maintaining airtight documentation.
• What You Won't Be Expected to Do:
• Corporate-Level Strategy: You are focused on the hands-on execution and tracking of the ER function, rather than long-term, data-driven corporate planning.
• Own General HR Compliance: People Operations owns general handbook documentation, operational workflows outside of ER, and core compliance tracking.
• Run Other HR Functions: You will not own organi

Additional Information

Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

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