System Administrator

About the role

KlearNow.AI is on a mission to futurize global trade. Our patented AI and machine learning platform digitizes and contextualizes unstructured trade documents to unlock real-time shipment visibility, drive smart analytics, and provide critical business intelligence-without the hassle of complex integrations. We empower supply chains to move faster, work smarter, and make data-driven decisions with confidence. With operations in the U.S., Canada, U.K., Spain, and the Netherlands-and aggressive growth plans underway-we're scaling a global platform for the future of logistics. We achieve our goals by assembling a team of the best talents. As we expand, it's crucial to maintain and strengthen our culture, which places a high value on our people and teams. Our collective growth and triumphs are intrinsically linked to the success and well-being of every team member OUR VISION To empower people and optimize processes with AI-powered clarity. YOUR MISSION We're building a team of bold thinkers, problem solvers, and storytellers. As part of our high-energy, inclusive workplace, you'll challenge the status quo of traditional supply chains and help shape a more transparent, intelligent, and efficient world of trade. Whether you're a product innovator, logistics expert, or marketing storyteller-your work at KlearNow.AI will make a measurable impact. Why Klearnow.ai Global Impact: Be part of a platform live in five countries and expanding rapidly. Fast-Growing SaaS Company: Work in an agile environment with enterprise backing. Cutting-Edge Tech: AI-powered customs clearance, freight visibility, document automation, and drayage intelligence-all in one. People-First Culture: We invest in our team's growth and well-being. Make Your Mark: Shape the future of trade with your ideas and energy. System Administrator JD Title : Desktop Support Level 1 / System Administrator L1 Roles and Responsibilities : 1. Handle daily technical support activities for endpoint devices and network issues. 2. Diagnose and troubleshoot basic laptop and software issues. 3. Setup software and tools on Windows and MacOS devices. 4. Installation & patching of Windows and MacOS operating systems. 5. On-site and on-call assistance with user issues and requests. 7. Use remote monitoring and session tools.

Requirements

• Should have experience with Windows support, DNS and DHCP support.
• Working Knowledge of Windows OS( Windows 7 / Windows 8 / Windows 10) and MacOS.
• Should have good knowledge in hardware support (printer, system assembling and disassembling, replacing basic parts)
• Good communication skills for on-call support.
• Should have experience with MS Office, Outlook and common software.
• Working knowledge of office peripherals, like printers, VOIP devices, etc.
• Note : Require an Immediate joiner or 15-30 day notice period.
• Join our vibrant and forward-thinking team at KlearNow.ai as we continue to push the boundaries of AI/ML technology. We offer a competitive salary, flexible work arrangements, and ample opportunities for professional growth.
• We are committed to diversity, equality and inclusion.
• If you are passionate about shaping the future of logistics and supply chain and making a difference, we invite you to apply.

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