Business Analyst
External
Monks · Cupertino, CAPrepare for this interview
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Responsibilities
- Support US legal specialists by maintaining and monitoring request workflows in case management systems.
- Troubleshoot system issues and escalate as needed, while identifying when issues are procedural vs. technical.
- Document common issues and contribute to process and system improvements by partnering with product managers on future requirements.
- Assist in preparing summaries, reports, and metrics related to request volumes and response times.
- Support process improvements by identifying workflow gaps and recommending solutions.
- Ensure sensitive information is handled securely and in compliance with our company's privacy policies.
Requirements
- 3-5 years in operations, system support, or legal/administrative support.
- Strong problem-solving skills with the ability to differentiate system errors from process gaps.
- Proficiency with workflow/case management tools.
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to prioritize multiple tasks and meet tight deadlines.
- Experience working with sensitive or confidential information is a plus.
- Familiarity with legal processes, privacy, or compliance regulations preferred but not required.
- Key Competencies
- Collaboration: Works effectively with legal professionals, compliance teams, and cross-functional partners.
- Analytical Thinking: Reviews requests carefully to ensure completeness and accuracy.
- Adaptability: Thrives in a fast-paced, high-volume environment.
- Integrity: Demonstrates discretion and sound judgment when handling sensitive data.
- LOCATION: Cupertino, California. USA.
Benefits
Additional Information
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ). We are looking for a Business Analyst to provide operational and technical support to legal specialists managing incoming law enforcement requests for data. This role will ensure that requests flow smoothly through our internal systems, help troubleshoot issues, and act as the first line of support in distinguishing between system-related problems and procedural/process issues. This is a fixed-term contract role with the possibility of extension.
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