Customer Service Officer
External
Phoenix Rise · Centro Bianco, SingaporeS$26K–S$34K/yrFull-timeUnknownToday
DocumentationExcelNegotiation
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company's latest promotions with the aim of maximising the take-up of these promotions.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, in both English and Chinese (to liaise with Chinese-speaking customers).
- Scheduling service appointments for customers and follow up Identify and escalate complex issues to appropriate departments for resolution
- Collaborate with team members to improve policies and customer service processes
- Address customers' complaints in a timely and professional manner. Conduct first level investigation into customers'complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
- Build customer loyalty and retention by delivering the unique customer service experience
- Update activity reports (Documentation of calls for tracking, monitoring and follow-up)
- Maintain accurate records and reports on customer interactions and feedback
- Strong teamwork and interpersonal skills to work effectively with colleagues.
- Assist in ad hoc administrative duties
Requirements
- Singaporean, Permanent Resident or candidates with full working rights for Singapore.
- Must be able to converse fluently over the phone, and read and write in English and Chinese (to liaise with Chinese-speaking customers).
- Must be proficient in MS Word and MS Excel
- At least 1 year customer service or telemarketing experience
- Skilled in negotiation, listen attentively,identify callers' needs, and remain composed even when dealing with agitated customers
- Minimum GCE 'N' Level
- Able to commit retail hours (Tuesday to Saturday, 11am - 8pm)
- Requires a sense of urgency
- Able to work independently with minimal supervision
- Good team player, positive attitude and willing to learn
Benefits
Up to $2800 monthly salary, depending on experience of candidateFull Time (5 days work week) / Flexiblehours (Tuesday to Saturday, 11am -8pm)Staff discounts and privileges from all PhoenixRise outletsOffice located near Tai Seng MRT (Circle Line)Clean, quiet and comfortable working environment
Additional Information
Customer Service Officer Job Description We are a dynamic company with 20 years in the beauty industry. We currently have 9 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at PHOENIX RISE HOLDINGS PTE. LTD.? Share your experience