Reconciliation Specialist with German

About the role

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You'll Also Get Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too. Purpose-Driven Company: You'll help us continue to make positive changes in the local communities w

Responsibilities

• Responsible for end-to-end reconciliation process for German speaking countries
• Dedicated region: Germany, Austria, Switzerland.
• Analyze customer accounts.
• Ensure day-to-day reconciliation activity by matching accounting documents such as payments, credit notes, and deductions.
• Liaise with customers and raise credit notes as needed.
• Establish and maintain positive relationships with customers and stakeholders.
• Perform root cause analysis on recurring issues to identify underlying problems and recommend corrective actions.
• Respond to all customer inquiries in a timely and professional manner.
• Participate in meetings with customers.
• Cooperate closely with other departments such as Cash Collection, Cash Application, Dispute, Sales, and Rebate.
• Competencies, Skills, Experience
• Technical Skills & Professional Aptitudes
• Strong experience in reconciliation.
• SAP experience (knowledge of S4Hana system is a great advantage).
• Proficient in MS Excel.
• Able to work with defined processes.
• Good interpersonal skills, ability to effectively communicate within a matrix organization.
• Proactive approach.
• Good time management and prioritization skills.
• Pro-client approach.
• Attention to detail.

Requirements

• Work experience in a similar role: OTC (order-to-cash) or related, such as Finance, Accounting, Cash Collection.
• Experience in logistics, supply chain is a plus.
• Role Segmentation
• (Office Based / Hybrid / Remote / Field)
• First 1 month: Hybrid (Warsaw, Poland)
• After training: Fully remote (with office access in Warsaw, Poland)
• Primary Location
• Travel % (Domestic / International)
• n/a
• Languages
• (If applicable)
• Advanced German.
• Strong English.
• Other European Languages are a plus.
• Education / Qualifications
• Education
• Higher Degree in Business, Finance, Systems, or related field.
• Key Relationships
• Internal
• Cash Collection
• Cash Application
• Dispute
• Sales
• Rebates Team
• Other internal stakeholders
• External
• German speaking customers
• We Don't Just Build The World, We Build Innovative Technology Too.

Benefits

Additional Information

Job Overview Job Purpose Responsible for the end-to-end reconciliation process for accounts across German speaking countries, ensuring accurate matching of accounting documents, maintaining strong customer relationships, and supporting the OTC process. Accountability / Objectives Manage and execute day-to-day reconciliation activities for key accounts. Ensure accurate matching of payments, credit notes, and deductions. Liaise with customers and internal stakeholders to resolve discrepancies and maintain positive relationships. Support process improvements and collaborate with related departments.

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