Customer Fulfillment Analyst
External
Mattel · Warsaw, PolandPrepare for this interview
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Requirements
- 2-3 years of experience in Order Management, Operations, or Supply Chain (ideally in fast-paced or retail environments)
- Solid understanding of supply chain processes (orders, inventory, reporting) with strong attention to detail
- Strong analytical and problem-solving skills; able to manage data and priorities across markets
- Very good communication in English and Polish is required
- Proactive, well-organized and customer-focused, able to handle pressure and take ownership of tasks
- Strong attention to detail to ensure accuracy in order processing, reporting, and inventory control
- Additional Information
Benefits
Additional Information
Company Description CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain, and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard - when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description Mattel Poland is looking for a dedicated and proactive Customer Fulfillment Coordinator to join our Team based in Warsaw. Reporting to the Associate Manager Customer Fulfillment, this role will be responsible for managing customer orders, serving as the first point of contact for supply chain queries, and collaborating closely with cross-functional teams to ensure efficient and timely order execution. What Your Impact Will Be: Proactive and timely liaison with customers regarding status of assigned area orders Being first point of contact for Supply Chain queries and improvements Oversight and validation of Domestic order processing (entered and allocated by 3rd party), ensuring accuracy, overall coordination, and alignment with customer ship dates and monthly sales targets Support team to resolve claims Effective and timely liaison with other departments to fulfill duties especially sales, Customer finance, distribution center, planning and 3rd parties Transportation Management (TMS) Propose & lead selected department improvement initiatives Reporting & Collaborating with internal teams responsible for stock management on inventory analysis and control, including monitoring stock levels, replenishing orders, and verifying overall stock availability Communication & Meetings Work closely with local sales and marketing teams Look for opportunities for process improvement
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