Head of Product Design & User Research

About the role

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide. Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems-including New York-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit-collaborate with us to expand this level of care. Alongside care delivery, we are building the science and technology the field has long lacked-proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness. The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities. The Team We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system. Our teams work cross-functionally because the work demands it. The psychiatrist informs the product roadmap. Engineers understand the clinical complexity their technology must solve. Researchers sit alongside the operators running the clinics their work measures. Every function-finance, product, people, growth, technology-exists to serve one goal: better outcomes for the people we care for. "Amae" means "the ability to depend on those around you." As our first Head of Product Design & User Research, you will design and perform research for our two flagship platforms, transforming them from utilities into delightful experiences that patients and clinicians actually love to use. Amae Care (for clinicians): You will simplify complex medical data into actionable insights. You will make it intuitive and seamless to allow our providers to focus entirely on the best possible care for the person in front of them. Amae Better (for patients): Most medical apps feel like a chore; you feel to your core that they're not good enough. You will make Amae Better a delightful, essential part of a member's day-even for those experiencing severe mental illness. You will design a product that provides genuine support and connection, rather than just data entry

Responsibilities

• UX Innovation & Design: Partner with CPO and all stakeholders to elevate our product design. You will solve complex UI challenges: make health software delightful, alleviate user anxiety around tech and AI, ensure accessibility for users with mental illness.
• Boots-on-the-Ground Research: Spend significant time in our clinics user testing our product with clinicians and patients. You will transform insights into high-fidelity prototypes that shine.
• Improve Adoption & Rollout: Work closely with the entire product & engineering team to help with the narrative, training materials, "go-to-market" messaging, and feedback mechanisms that encourage users to embrace our tech-enabled care and improve our product.
• AI-Native Workflow: Build designs optimized for agentic coding workflows and translation into production code, leveraging quickly evolving AI tools to keep pace with our high-growth environment.
• Scrappy Execution: You'll jump in wherever needed and make it happen! We're a startup where no task is too small and nothing is "not in my job description". One day you might be redesigning the patient dashboard; the next, you might be assembling furniture or triaging support tickets.
• What You'll Have
• The "Generalist" Toolkit: You are a UI/UX designer who is equally comfortable conducting a user interview, building a Figma prototype, and writing a training manual.
• Design Experience: You have 5+ years of experience building and shipping high-fidelity product designs, with deep proficiency in Figma, modern prototyping tools, and maintaining design systems.
• User Research Experience: You have experience extracting honest qualitative clinic feedback and using it to drive better products.
• Incredible Written, Visual, & Verbal Communication: You can understand, translate, and communicate complex medical, technical, legal, etc. concepts between engineers, clinicians, patients, and everyone else in the Amae universe.
• U

Benefits

Additional Information

The Problem Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for. What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve. We are developing all of it. The care, the science, the technology.

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